Arden Courts (livonia)
Families consistently rate this highly — reviewers highlight secure, expansive outdoor courtyards. Schedule a visit to confirm the fit.
based on 71 Google reviews
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What this means for your family
Arden Courts offers a highly specialized, dementia-friendly environment with excellent outdoor amenities that many families appreciate. However, due to serious, recurring reports of neglect and hygiene issues, it is critical that you perform unannounced visits at different times of the day to observe the actual level of care provided to residents.
Google Reviews
Google Reviews
71 reviews on Google“Arden Courts (Livonia) receives high praise for its specialized memory care environment, featuring a unique 'neighborhood' layout and secure, expansive outdoor spaces that many families find comforting. While many reviewers highlight a warm, professional staff and engaging activities, there are serious, recurring allegations of neglect, understaffing, and poor hygiene management from a subset of families. Prospective families should weigh the positive reports of community atmosphere against the critical concerns regarding the consistency of basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Secure, expansive outdoor courtyards
- Specialized memory care 'neighborhood' layout
- Warm and professional administrative staff
- Engaging daily activity programs
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you incorporate that family input into your daily care routines?
- 2Given the memory care neighborhood layout, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and toileting throughout the day?
- 3I’ve read great things about your outdoor courtyards; how do you encourage residents to utilize these spaces as part of their daily activity schedule?
- 4What is your current approach to staffing levels during peak hours, and how do you ensure that every resident receives consistent, one-on-one attention?
- 5How do you foster a supportive and professional environment for your staff to ensure that every interaction with residents remains warm and patient?
- 6In the event of a medical concern or emergency, what is your communication process for keeping family members informed and involved in the care plan?
Personalized based on this facility's data
Key Review Excerpts
“The outdoor area with walking trails and benches and gathering areas was top notch. The option to be outside with him was great for both of us.”
“My Mother now requires a Hoyer Lift and Arden Courts cannot accommodate her. We are so very disappointed that we have to relocate her to another facility.”
“Within the last month, my father was not offered breakfast on multiple occasions, and was left sitting in his room alone in the dark, was left to sit covered in his own feces, and experienced other instances of extreme lack of care.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding resident safety, including a physical assault between residents and a significant medical incident involving fractured ribs and a punctured lung. Additionally, there have been documented failures in medication administration records, employee health screenings, and food safety protocols.
May 12, 2025Routine
Employee health file did not contain evidence that initial TB testing was completed.
Meal census records are not being maintained by the facility.
Multiple perishable food items in the commercial kitchen's refrigerator and freezer were left uncovered and without proper labels; multiple items were noted to be expired (feta cheese, chopped garlic, whipping cream, and pound cake).
Medication administration records (MAR) showed multiple 'holes'/missed documentation for several residents; Resident B did not receive Lexapro for an entire month prior to being discontinued; Controlled substance shift to shift count sheet not signed off by oncoming/outgoing med tech on multiple carts.
Dec 12, 2024Complaint
Inadequate medical attention for Resident A: Resident A was found to have seven fractured ribs and a punctured lung following an incident where they had been complaining of pain and was observed crawling on the floor.
Jul 5, 2024Complaint
Inadequate supervision: Resident B attacked Resident A in her room with a plastic garbage can, causing bleeding and swelling.
Ownership & Operations
Who Operates This Facility
Arden Courts 32500 Seven Mile Road, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit arden-courts.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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