Statesman Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and professional physical/occupational therapy team. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients regain mobility, the facility suffers from severe, recurring issues regarding basic hygiene and responsiveness. Families should conduct an unannounced visit to check for cleanliness and observe how quickly staff respond to call bells before making a decision.
Google Reviews
Google Reviews
80 reviews on Google“Statesman Health & Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated physical therapy team and individual staff members, while others report severe neglect and poor communication. Many reviewers cite recurring issues with cleanliness, specifically persistent odors, and significant delays in responding to call bells or medical needs. Families considering this facility should be aware of the stark contrast between positive rehabilitation experiences and reports of substandard basic care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional physical/occupational therapy team
- Some individual nurses and aides provide compassionate care
- Engaging activities program for residents
- Responsive management for some families
Concerns
- Unsanitary conditions and persistent urine odors (mentioned by 12 reviewers)
- Slow or non-existent response to call bells and patient needs (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Incompetent or rude nursing staff (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is quite active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 2Given the importance of a fresh environment, what is your current protocol for housekeeping and managing odors in the resident living areas?
- 3Could you walk me through the process for responding to call bells, and how do you ensure that residents receive timely assistance when they need it?
- 4With the therapy team being a noted strength here, how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
- 5What steps are currently in place to ensure accuracy and timeliness in medication administration for residents?
- 6How do you keep families updated on their loved one's health status, and what is the best way for us to reach a staff member if we have a concern?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist were very patient and Progressive in that they went ahead and did things that I thought I needed at home like going downstairs Etc they were very kind and funny”
“The nurse at night refused to assist my brother to the restroom. Put him in a depends and told him if he goes he has to sit in it until morning. Took his call button that was tied to his bed and threw it on the floor behind his bed.”
“I am pleasantly surprised! I heard negative comments and read negative reviews. I don't agree! AND THERE IS NO URINE SMELL! Have had no issue with getting in touch with Social Worker, Administrators or anyone I need to speak to for that matter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 44 deficiencies across six surveys, including 12 complaint-triggered issues where families filed reports. The most recurring problems involve resident rights violations, care planning failures, and fire safety deficiencies. Issues with appropriate treatment and care have persisted across multiple surveys, including a recent complaint about improper resident discharge. While the facility has correction dates for all violations, the pattern of repeated deficiencies in core care areas warrants careful consideration.
Sep 5, 2025Routine4
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 12, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 12, 2024Complaint5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 2, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Ownership & Operations
Who Operates This Facility
Statesman Health & Rehabilitation Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 37 of 125
Ownership & Management
Owners
Shg Recs, LLC
Owner · Organization
Saber Pa Holdings, LLC
Owner (parent company) · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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