Nursing HomeMedicaid Medicare 5-star

Staten Island Care Center

Strong Medicare quality ratings; public reviewers often praise highly responsive and supportive admissions staff. Still worth an in-person visit.

200 Lafayette Avenue, Mid Island · Staten Island, NY 10301|300 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 88 Google reviews

(718) 448-9000 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · Staff turnover reported at 23%

Source: Medicare data

What this means for your family

Staten Island Care Center has a strong overall Medicare rating. Public reviewers frequently mention: highly responsive and supportive admissions staff and clean, newly renovated facility and rooms. Review the component ratings and current source records before deciding.

Google Reviews

117 public Google reviews available

The Veranda Assisted Living (formerly Anna Erika) receives overwhelming praise for its admissions process, particularly for the support provided by staff members like Tamara Brade. Families frequently highlight the facility's recent renovations, cleanliness, and the compassionate care provided in the memory care unit. However, a small number of critical reviews raise serious concerns regarding neglect, unprofessionalism, and poor management, suggesting that experiences may vary significantly.

Quality Themes

Tap a score for details

Strengths

Highly responsive and supportive admissions staff
Clean, newly renovated facility and rooms
Compassionate and attentive memory care team
Effective transition and placement assistance

Concerns

Allegations of neglect and poor hygiene in memory care (mentioned by 2 reviewers)
Unprofessionalism and lack of responsiveness from front desk/management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 117 analyzed

100

⚡19 reviews posted between Dec 18, 2023 – Dec 22, 2023 · 19 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the recent renovations, what specific features or safety measures have been integrated into the memory care unit to ensure residents remain comfortable and well-monitored?
2With the facility currently managing a larger resident population, what is your strategy for ensuring consistent, personalized attention for each resident throughout the day?
3I noticed some feedback regarding communication with the front office; what is the best way for families to reach management or nursing staff to ensure we stay updated on our loved one's care?
4How do you maintain high standards of hygiene and daily grooming for residents in the memory care wing, especially during peak hours?
5Could you walk us through the daily activity schedule for residents, and how do you tailor these programs to accommodate different levels of mobility and cognitive ability?
6In the event of a medical emergency, what is the protocol for notifying family members, and how do you coordinate with local hospitals to ensure a seamless transition of care?

Personalized based on this facility's data

Key Review Excerpts

“The memory care team has exceeded every expectation we had. They consistently keep us connected by sending pictures and FaceTiming us, which brings so much comfort and reassurance.”

Memory care family member · 2026★★★★★

“Tamara Brade and the staff of the Veranda made moving in my mother in law a very smooth experience. Tamara was instrumental in facilitating a good experience with the financial aspect, including introductions with Verandas in house financial staff, applying for Medicaid.”

Long-term resident's family · 2025★★★★★

“The 7th floor Memory Care unit is newly renovated and I am extremely pleased with the cleanliness of the floor, the attentive staff (especially Diane, Elliot and Jennifer) and Ms. Laura, the director, who knows all the residents of the floor.”

Memory care family member · 2025★★★★★

Source: 117 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.34hrs

45%

Registered nurses for medical care

Total Nursing

2.70hrs

66%

All nurses + aides combined

Staff Turnover

23%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility96.5%

Worse than Avg

Here

96.5%

12.8%

19.4%

Richmond

28.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

15.4%

13.7%

Richmond

16.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.2%

Better than Avg

Here

6.2%

19.0%

19.5%

Richmond

12.2%

Residents whose walking got worse

↓ Lower is better

This Facility19.4%

Worse than Avg

Here

19.4%

14.1%

12.5%

Richmond

9.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility20.7%

Worse than Avg

Here

20.7%

19.5%

13.3%

Richmond

19.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

93.5%

91.5%

Richmond

93.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.4%

Better than Avg

Here

83.4%

82.0%

77.5%

Richmond

78.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility77.4%

Mixed vs Avgs

Here

77.4%

79.8%

78.8%

Richmond

76.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.2%

Richmond

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

16findings in history

Latest survey: 4 · near NY avg (7.6)

Staten Island Care Center shows a moderate inspection record with 16 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety and building maintenance, infection control, and resident rights protections. While deficiencies span multiple areas including care planning and quality of life services, the facility has demonstrated responsiveness by addressing each identified concern with documented correction dates.

Mar 21, 2024Routine6 findings

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 4, 2022Routine6 findings

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 27, 2019Routine4 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Staten Island Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Excelsior Care Group

Chain Size

33 facilities nationwide

Chain avg rating: 2.6/5 · Rank 1 of 32 (Highest rating)

Ownership & Management

Owners

Leifer, Constance

Owner

91%

Leifer, Joel

Owner

Key personnel

Leifer, ConstanceManaging Control - Governing BodyLeifer, JoelManaging Control - Governing BodySteinberg, MosheManaging Control - Governing BodyStern, SamuelOfficer / DirectorExcelsior Care GroupManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 448-9000

theverandaal.com

200 Lafayette Avenue

Staten Island, NY 10301

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

88 reviews from families & visitors

Official Website

Visit theverandaal.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.