Staten Island Care Center
Strong Medicare quality ratings; families often praise highly responsive and supportive admissions staff. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
The Veranda is highly regarded for its supportive admissions team and renovated memory care unit, making it a strong candidate for families needing help navigating the transition process. However, because there are recent, serious allegations of neglect and poor responsiveness, we strongly advise you to conduct unannounced visits during weekends or evening hours to observe the actual quality of care firsthand.
Google Reviews
Google Reviews
84 reviews on Google“The Veranda Assisted Living (formerly Anna Erika) receives overwhelming praise for its admissions process, particularly for the support provided by staff members like Tamara Brade. Families frequently highlight the facility's recent renovations, cleanliness, and the compassionate care provided in the memory care unit. However, a small number of critical reviews raise serious concerns regarding neglect, unprofessionalism, and poor management, suggesting that experiences may vary significantly.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and supportive admissions staff
- Clean, newly renovated facility and rooms
- Compassionate and attentive memory care team
- Effective transition and placement assistance
Concerns
- Allegations of neglect and poor hygiene in memory care (mentioned by 2 reviewers)
- Unprofessionalism and lack of responsiveness from front desk/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations, what specific features or safety measures have been integrated into the memory care unit to ensure residents remain comfortable and well-monitored?
- 2With the facility currently managing a larger resident population, what is your strategy for ensuring consistent, personalized attention for each resident throughout the day?
- 3I noticed some feedback regarding communication with the front office; what is the best way for families to reach management or nursing staff to ensure we stay updated on our loved one's care?
- 4How do you maintain high standards of hygiene and daily grooming for residents in the memory care wing, especially during peak hours?
- 5Could you walk us through the daily activity schedule for residents, and how do you tailor these programs to accommodate different levels of mobility and cognitive ability?
- 6In the event of a medical emergency, what is the protocol for notifying family members, and how do you coordinate with local hospitals to ensure a seamless transition of care?
Personalized based on this facility's data
Key Review Excerpts
“The memory care team has exceeded every expectation we had. They consistently keep us connected by sending pictures and FaceTiming us, which brings so much comfort and reassurance.”
“Tamara Brade and the staff of the Veranda made moving in my mother in law a very smooth experience. Tamara was instrumental in facilitating a good experience with the financial aspect, including introductions with Verandas in house financial staff, applying for Medicaid.”
“The 7th floor Memory Care unit is newly renovated and I am extremely pleased with the cleanliness of the floor, the attentive staff (especially Diane, Elliot and Jennifer) and Ms. Laura, the director, who knows all the residents of the floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Staten Island Care Center shows a moderate inspection record with 16 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety and building maintenance, infection control, and resident rights protections. While deficiencies span multiple areas including care planning and quality of life services, the facility has demonstrated responsiveness by addressing each identified concern with documented correction dates.
Mar 21, 2024Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 4, 2022Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 27, 2019Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Staten Island Care Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 32 (Best)
Ownership & Management
Owners
Leifer, Constance
Owner
Leifer, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit theverandaal.com
Medicare data downloads
Original nursing home datasets
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