Harbor Terrace Adult Home and Assisted Living
Families consistently rate this highly — reviewers highlight compassionate and helpful admissions staff. Schedule a visit to confirm the fit.
based on 84 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a compassionate, well-managed transition into memory care, particularly due to their expertise in navigating the placement process. However, you should perform your own thorough check of the daily care routines, as one reviewer reported significant issues with resident hygiene and neglect.
Google Reviews
Google Reviews
84 reviews on Google“Families considering Harbor Terrace (The Veranda) can expect an exceptionally smooth admission process, with many reviewers specifically praising Tamara and the administrative staff for their compassionate guidance through financial and placement hurdles. While the majority of reviews highlight a clean, renovated facility and attentive memory care, one highly critical review alleges serious neglect and failure to meet basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful admissions staff
- Smooth transition and financial navigation assistance
- Clean and recently renovated facilities
- Attentive and caring memory care team
Concerns
- Allegations of resident neglect and hygiene issues
- Management focus on profit over care
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a large community of over 360 residents, how do you ensure that each person still receives personalized attention and doesn't feel lost in the crowd?
- 2I noticed you take the time to respond to the feedback you receive; how does the management team use resident and family input to make improvements to the home?
- 3What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care or contacting the family?
- 5How do the caregivers here help residents maintain their independence while still providing the extra support they might need with daily tasks?
- 6Can you tell me more about the dining experience and how much input residents have regarding their meal choices and nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The memory care team has exceeded every expectation we had. They consistently keep us connected by sending pictures and FaceTiming us, which brings so much comfort and reassurance.”
“The facility is clean and updated. If you’re looking for an assisted living facility and that has a memory care unit, you should look into this place.”
“Tamara Brade and the staff of the Veranda made moving in my mother in law a very smooth experience. Tamara was instrumental in facilitating a good experience with the financial aspect, including introductions with Verandas in house financial staff, applying for Medicaid.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
18 violations from 22 inspections
Dec 31, 2025Other
Records and reports
Nov 21, 2025Complaint
Food service
Nov 10, 2025Other
Records and reports
Aug 27, 2025Other
Records and reports
Aug 12, 2025Complaint
Environmental standards
Food service
May 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 14, 2025Other
Records and reports
May 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Baywood LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit theverandaal.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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