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Strong Medicare quality ratings; public reviewers often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 64 Google reviews
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St Luke's Helen G Nassif Transitional Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, modern, and well-maintained facility and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.
St. Luke's Helen G. Nassif Transitional Care Center receives highly polarized feedback, with many families praising the modern, clean facility and effective rehabilitation therapy, while others report severe concerns regarding neglect and staffing shortages. Critical reviews frequently cite long wait times for call buttons, medication errors, and unprofessional conduct by staff. Potential families should weigh the facility's strong physical environment and therapy outcomes against significant reports of inconsistent care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 68 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The huge thing is staff not responding to his call button calls. Like others mentioned, it takes 45 mins or better to respond to these.”
“On numerous occasions nursing staff administered double the dosage of medication prescribed. Luckily my mother was aware enough to refuse even after they argued with her.”
“The whole staff did a great job meeting her needs and addressing all of our concerns. They truly went above and beyond to ensure her condition improved well enough to be discharged home safely.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows persistent problems with fire safety and emergency preparedness across multiple surveys, with recurring issues in sprinkler systems, fire alarms, and emergency drills that appear uncorrected since the same deficiencies reappear in 2022, 2024, and 2025. Families have filed complaints resulting in findings related to care planning and daily living assistance. While all deficiencies have correction dates, the pattern of repeated fire safety violations raises concerns about the facility's ability to maintain essential safety standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Source: Iowa Dept. of Inspections, Appeals & Licensing
Fed violations: 0, State violations: 0
Fed violations: 2, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 0, State violations: 0
Fed violations: 1, State violations: 0
Fed violations: 0, State violations: 0
St Luke's Helen G Nassif Transitional Care Center
nonprofit
Owners
St Luke's Healthcare
Owner · Organization
Key personnel
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