Nursing HomeMedicaid Top Rated

St Luke's Helen G Nassif Transitional Care Center

Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.

1420 Unitypoint Way, Cedar Rapids, IA 52402|46 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 64 Google reviews

(319) 366-8701 Directions Website

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What this means for your family

While the facility is physically beautiful and offers excellent rehabilitation therapy, there is a pattern of serious concerns regarding staffing levels and response times. When touring, specifically ask about the ratio of permanent staff to agency workers and how they ensure medication safety, as these were highlighted as critical failures by multiple families.

Google Reviews

64 reviews on Google

“St. Luke's Helen G. Nassif Transitional Care Center receives highly polarized feedback, with many families praising the modern, clean facility and effective rehabilitation therapy, while others report severe concerns regarding neglect and staffing shortages. Critical reviews frequently cite long wait times for call buttons, medication errors, and unprofessional conduct by staff. Potential families should weigh the facility's strong physical environment and therapy outcomes against significant reports of inconsistent care quality.”

Quality Themes

Tap a score for details

Strengths

Clean, modern, and well-maintained facility
Effective physical and occupational therapy programs
Engaging and creative resident activities
Spacious rooms with private showers

Concerns

Slow or non-responsive call button assistance (mentioned by 3 reviewers)
Staffing shortages leading to neglect (mentioned by 5 reviewers)
Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Medication management and documentation errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 68 analyzed

⚡12 reviews posted between Apr 9, 2025 – Apr 10, 2025 · 12 were 5-star

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that the facility has 46 residents, what is your current protocol for ensuring call buttons are answered promptly during peak hours?
2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy programs into the daily routines of residents who are here for longer stays?
3Could you walk me through your current process for medication management and how you ensure accuracy and documentation for each resident?
4I see that you actively engage with online feedback; how does your leadership team use family input to improve staff communication and the overall resident experience?
5What steps are you taking to ensure that residents feel supported and treated with personalized attention, especially during times when staffing levels might fluctuate?
6What are some of the most popular creative activities or social events that residents are currently participating in to stay connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The huge thing is staff not responding to his call button calls. Like others mentioned, it takes 45 mins or better to respond to these.”

Rehab patient's family · 2024★☆☆☆☆

“On numerous occasions nursing staff administered double the dosage of medication prescribed. Luckily my mother was aware enough to refuse even after they argued with her.”

Resident's family · 2024★☆☆☆☆

“The whole staff did a great job meeting her needs and addressing all of our concerns. They truly went above and beyond to ensure her condition improved well enough to be discharged home safely.”

Long-term resident's family · 2025★★★★★

Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.19hrs

Registered nurses for medical care

Total Nursing

4.23hrs

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.5%

19.4%

Linn

15.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

19.5%

20.7%

Linn

17.6%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility17.2%

Worse than Avg

Here

17.2%

4.9%

4.3%

Linn

4.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

12.1%

4.1%

Linn

5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility18.6%

Better than Avg

Here

18.6%

19.4%

25.9%

Linn

26.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility22.0%

Worse than Avg

Here

22.0%

14.4%

17.6%

Linn

20.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.5%

Better than Avg

Here

95.5%

81.8%

84.1%

Linn

83.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.2%

Better than Avg

Here

86.2%

79.8%

73.3%

Linn

78.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Linn

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (6.2)

4 complaint-triggered

This facility shows persistent problems with fire safety and emergency preparedness across multiple surveys, with recurring issues in sprinkler systems, fire alarms, and emergency drills that appear uncorrected since the same deficiencies reappear in 2022, 2024, and 2025. Families have filed complaints resulting in findings related to care planning and daily living assistance. While all deficiencies have correction dates, the pattern of repeated fire safety violations raises concerns about the facility's ability to maintain essential safety standards.

Mar 5, 2026Routine3 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 5, 2026Complaint1 finding

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 30, 2025Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 30, 2025Routine3 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 18, 2024Complaint1 finding

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Jan 18, 2024Routine9 findings

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

3deficiencies

Apr 7, 2026InspectionNo deficiencies

Clean