Nursing HomeMedicaid Investigative

Northbrook Healthcare and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6420 Council Street Ne, Cedar Rapids, IA 52402|130 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 25 Google reviews

(319) 393-1447 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (18 vs median 5)
High staff turnover (69%)

Bottom 25% in IA · Below recommended RN staffing · $38,787 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with the new management and communication, the recent surge in serious allegations of neglect is concerning. We strongly recommend that you visit the facility unannounced, observe the staff-to-resident interaction, and ask specifically about their protocols for addressing family concerns and ensuring patient safety.

Google Reviews

25 reviews on Google

“Northbrook Healthcare and Rehabilitation Center receives highly polarized feedback, with recent reviews showing a sharp divide between praise for new management and severe allegations of neglect. While some families report excellent communication and compassionate care, others describe a pattern of poor patient outcomes, lack of responsiveness, and staff negligence. Potential families should be aware of the significant inconsistency in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective communication from social workers
Clean and well-maintained facility environment
Positive recent leadership changes

Concerns

Neglect and decline in patient health (mentioned by 4 reviewers)
Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Lack of responsiveness to family concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 27 analyzed

How They Respond to Reviews

32%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed some recent positive feedback regarding leadership changes; how has this new leadership impacted the day-to-day care and oversight of the residents?
2With the recent focus on improving health inspections, what specific steps is the facility taking to address past deficiencies and ensure consistent medical care?
3How does the nursing team ensure that every resident's specific health needs are met promptly, especially during shift changes?
4What is the process for communicating with families if we notice a change in our loved one's health or if we have a specific concern we'd like addressed?
5Could you tell us about the daily activities and social engagement opportunities available to help residents stay active and connected?
6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside doctors?

Personalized based on this facility's data

Key Review Excerpts

“My wife is a current resident. While this is an older facility it is well kept and clean. Their are, in my experience, no unpleasant odors or clusters of wheel chairs blocking halls or nursing stations.”

Long-term resident's family · 2022★★★★★

“I couldn’t be happier with my father’s care. The staff are so kind and communicate well. The social worker returns calls and the nurses let me know how he is doing, which is a far cry from his previous facility.”

Long-term resident's family · 2025★★★★★

“To say I am writing this with absolute and utter disgust is an understatement. I am writing this in anger. My grandfather was admitted to this facility after speaking with the director, who reassured us he would be properly cared for. He was transported from Mercy on the afternoon of 11/14. What followed was nothing short of neglect.”

Long-term resident's family · 2025★☆☆☆☆

Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.45hrs

61%

Registered nurses for medical care

Total Nursing

3.47hrs

85%

All nurses + aides combined

Staff Turnover

66%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.7%

Worse than Avg

Here

32.7%

19.4%

25.9%

Linn

26.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility24.2%

Worse than Avg

Here

24.2%

15.3%

17.5%

Linn

20.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

93.4%

93.9%

Linn

91.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility12.7%

Better than Avg

Here

12.7%

15.5%

19.4%

Linn

14.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.5%

Worse than Avg

Here

22.5%

19.5%

20.7%

Linn

16.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

95.5%

95.3%

Linn

91.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.5%

Better than Avg

Here

95.5%

81.8%

84.1%

Linn

83.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility66.1%

Worse than Avg

Here

66.1%

79.8%

73.3%

Linn

79.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Linn

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies

2penalties

Well above state avg (6.2)

36 complaint-triggered

$38,787 in fines

Families filed numerous complaints triggering most of Northbrook's 34 complaint-related deficiencies, indicating ongoing resident or family concerns. Recurring problems include medication management errors, accident hazards and inadequate supervision, and care planning failures. Most deficiencies show correction dates, but the pattern of repeated issues across multiple surveys in similar areas suggests persistent quality challenges families should carefully evaluate.

Apr 29, 2026Complaint1 finding

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Mar 10, 2026Complaint1 finding

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Dec 11, 2025Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 20, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 21, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 14, 2025Complaint5 findings

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jul 21, 2024

$38,787

Payment Denial

Jul 21, 2024

13-day denial

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

5deficiencies

May 14, 2026ComplaintNo deficiencies

Clean