See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

St. Catherine Healthcare

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

245 E Wilshire Avenue, Fullerton, CA 9283299 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 106 Google reviews

5
4
3
2
1
St. Catherine Healthcare Nursing Home in Fullerton, CA — Street View
Street View

Watch St. Catherine Healthcare

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is an excellent choice for patients requiring intensive wound care or physical rehabilitation, as their therapy teams are frequently cited as top-tier. However, because of specific, serious allegations regarding hygiene and neglect, families should perform unannounced visits and specifically ask how the facility monitors skin integrity and diaper changes.

Google Reviews

Google Reviews

106 reviews on Google
St. Catherine Healthcare is highly regarded by many families for its exceptional rehabilitation services and a nursing staff that treats residents with genuine compassion and dignity. While many reviewers praise the wound care and physical therapy teams, there are serious, isolated allegations of neglect, improper hygiene, and lack of documentation that should be investigated during a visit.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0Activities9.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional wound care and rehabilitation teams
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging activities and social programs

Concerns

  • Allegations of patient neglect and hygiene issues (mentioned by 3 reviewers)
  • Inconsistent documentation of medical changes (mentioned by 2 reviewers)
  • Unprofessional behavior/noise from staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(3)4.72022(3)4.62023(17)4.62024(45)4.82025(45)4.52026(17)

Distribution · 130 analyzed

5
115
4
4
3
1
2
0
1
10
16 reviews posted between Dec 4, 2024Dec 7, 2024 · 16 were 5-star

How They Respond to Reviews

70%response rate
Good

The owner provides highly personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned in the review. They demonstrate empathy and a warm, community-oriented tone.

Questions for Your Tour

  • 1I noticed many people praise your wound care and rehab teams; could you tell me more about how those specialists work with residents on a daily basis?
  • 2We want to make sure communication is seamless; what is your process for ensuring all medical changes are documented and shared with the family immediately?
  • 3How do you ensure that the high standards of cleanliness and hygiene mentioned by others are maintained across all resident rooms?
  • 4What kind of social programs or engaging activities do you have planned to help residents stay connected with each other?
  • 5Can you walk me through your protocol for handling medical emergencies or sudden changes in health during the night?
  • 6Since we know nutrition is so important, could you tell me a bit about the dining experience and how much input residents have on their meals?

Personalized based on this facility's data


Key Review Excerpts

The wound care team knew what they were doing. After one month I was able to go home w/ in home care. St Catherine's team helped me out.

Rehab patient · 2026★★★★★

The care has been above anything I expected. I’ve been to a few facilities and by far this one has been the one that treats me with dignity and love.

Long-term resident · 2025★★★★★

She was there approximately 2 weeks. Carla, the main caregiver taking care of our loved one, was a force of nature; patient, skilled and had a truly magical way of charming and otherwise difficult patient.

Long-term resident's family · 2026★★★★★
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
19.4%
CA
10.7%
Orange
9.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
CA
10.5%
Orange
10.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
15.5%
CA
11.7%
Orange
9.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.3%
Mixed vs Avgs
Here
18.3%
US
19.5%
CA
13.7%
Orange
12.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
CA
4.1%
Orange
4.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.1%
Mixed vs Avgs
Here
91.1%
US
79.8%
CA
93.2%
Orange
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Above state avg (15.4)
10 complaint-triggered

This facility shows a concerning pattern of recurring issues with family complaints prompting several inspections. The most problematic areas are nutrition and meal service, infection control, and quality of care, with some deficiencies repeating across multiple years despite corrections. Families have filed reports leading to findings about medication misuse, safety hazards, and inadequate care planning, suggesting ongoing care quality concerns that warrant careful evaluation before placement.

Mar 17, 2026Routine
18
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0606Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0695Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 3, 2026Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 16, 2025Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 2, 2025Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 12, 2024Complaint
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 26, 2024Routine
17
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0552Minimal · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St. Catherine Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 215 of 328

Ownership & Management

Key personnel

245 East Wilshire Avenue, LLCAdp of the SnfEnsign Services INCAdp of the SnfFarukhi, MohammadAdp of the SnfLooper, WilliamAdp of the SnfFarukhi, MohammadManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call