Ivy Terrace at Fullerton
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 48 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking high-quality, compassionate memory care in a beautiful, garden-like setting. While there were significant complaints regarding management and maintenance in 2019, recent years show a strong upward trend in both care quality and facility pride.
Google Reviews
Google Reviews
48 reviews on Google“Ivy Terrace at Fullerton is highly regarded by families for its compassionate, heart-led memory care and beautiful, well-maintained grounds. Reviewers frequently praise the attentive staff and the home-like atmosphere, though older reviews from 2019 suggest past concerns regarding ownership changes and property maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Beautifully maintained gardens and grounds
- Clean and well-maintained facility
- Engaging daily activities and social events
- Warm, welcoming, and home-like atmosphere
Concerns
- Historical issues with property maintenance and landscaping (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed 5-star reviews, often mirroring the reviewer's specific language. However, for shorter or textless reviews, the responses shift to repetitive, templated phrases.
Questions for Your Tour
- 1It's wonderful to see how much the staff is praised for being so compassionate; how do you ensure that this warm, home-like culture is maintained as the community grows?
- 2The gardens and grounds look lovely; are there any recent or upcoming landscaping projects planned to keep the outdoor spaces looking their best?
- 3We've heard great things about the social life here; could you tell us more about the specific types of daily activities or group events that residents participate in?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident immediately?
- 5Since the facility is a cozy size with 72 residents, how do you ensure that every individual's specific care needs are met without anyone feeling overlooked?
- 6We noticed the management is very active in responding to community feedback; how does the leadership team use resident or family suggestions to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“I know this will sound odd to some, but if you have a loved one who needs a memory care facility, you'll understand when I say, this is the Shangri La of memory care facilities.”
“The staff and caregivers genuinely care about the residents and have been incredibly supportive as we navigate this new chapter. Mom especially loves the beautiful garden with its fountain and roses.”
“I've been going to Crescent Landing Memory Care as a mobile provider for years now and I must say the care that our patient has been getting is exceptional.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 12, 2026ComplaintClean
This report details two separate complaint investigations conducted on the facility. The first investigation regarding medication administration and meal supervision was found to be 'Unfounded.' The second investigation concerning elopement and falsifying reports was deemed 'Unsubstantiated.' No actionable deficiencies were cited in the final report.
Sep 11, 2025OtherClean
This unannounced Case Management – Health Checks inspection was conducted by LPA Sean Haddad. The LPA toured the facility and observed that the facility was clean and organized, and no immediate health or safety issues were found with the residents present. The facility was found to have adequate supplies of food and properly stored medications, sharps, and toxins.
Jul 21, 2025InspectionClean
The inspection was a Required – 1 Year visit conducted on 07/21/2025. The primary deficiency cited relates to water temperature safety, as hot water was found at levels posing an immediate risk to residents. All other areas reviewed, including linens, food supply, and safety equipment, appeared satisfactory during the tour.
Sep 18, 2024OtherClean
This was an unannounced Case Management visit conducted to follow up on an Incident Report from 09/17/2024. The investigator found the facility clean, safe, and sanitary, and observed no apparent signs of distress or injuries on the resident in question. No deficiencies were cited per Title 22 Division 6 of the California Code of Regulations.
Jul 26, 2024InspectionClean
The inspection revealed multiple deficiencies across several critical areas. Most notably, there are immediate safety risks concerning fire clearance capacity for non-ambulatory residents and the employment of an uncleared staff member. Additionally, the facility failed to maintain proper administrative designation, required safety equipment (evacuation chair), and has outstanding licensing fees.
Mar 1, 2023OtherClean
The facility underwent a pre-licensing evaluation. The report details the facility's structure, safety systems, and operational readiness. Overall, the report indicates that the facility appears to be ready for licensure, with no specific deficiencies cited in the provided text.
Ownership & Operations
Who Operates This Facility
Welltower Tenant Group Llc;oakmont Mgmt Group LLC
JESUS SOTO
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit ivyterracefullerton.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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