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Nursing HomeMedicaid Top Rated

St Anthony Care Center

Strong Medicare quality ratings; families often praise caring and attentive nursing staff. Still worth an in-person visit.

553 Smalley Avenue, Burbank · Hayward, CA 9454130 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 17 Google reviews

5
4
3
2
1
St Anthony Care Center Nursing Home in Hayward, CA — Street View
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What this means for your family

The facility shows a recent trend of high satisfaction regarding the attentiveness and kindness of the nursing staff. However, families should be proactive in checking on communication protocols and meal variety, as these were specific points of failure in previous years.

Google Reviews

Google Reviews

17 reviews on Google
Families can expect a caring and accommodating staff that prioritizes resident comfort and provides a positive atmosphere. However, some past experiences highlight significant concerns regarding communication gaps and limited nutritional options.

Quality Themes

Tap a score for details
Food1.0Staff4.0CleanN/AActivities3.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Caring and attentive nursing staff
  • Accommodating attitude toward families
  • Comfortable initial intake process

Concerns

  • Poor communication and social work support
  • Limited nutritional options

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'20(3)'22(1)'24(1)'25(1)

Distribution · 18 analyzed

5
7
4
5
3
2
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how attentive and caring the nursing staff is here; how do you ensure that level of personal attention is maintained for every resident?
  • 2Since we want to make sure our loved one stays well-nourished, could you tell us more about the daily meal options and how much flexibility there is with the dining menu?
  • 3What is the process for keeping family members updated on changes in a resident's health or daily well-being?
  • 4Could you describe the types of social activities or group events organized to keep residents engaged and connected with each other?
  • 5In the event of a medical emergency during the night or over the weekend, what is the immediate protocol for care and notification?
  • 6We've heard the initial intake process is very accommodating; how do you help a new resident transition into the community and settle into their new room?

Personalized based on this facility's data


Key Review Excerpts

Very caring staff. My loved one gets the care she needs and gets attended to regularly. Staff are accommodating to the families.

Family member · 2025★★★★★

So at 1st contact I felt very comfortable with the staff And my loved one was happy and cared for Good vibes

Family member · 2023★★★★

Poor communication, especially given pandemic limitations on visitors, poor support from SW, poor nutrition options.

Family member · 2021☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
19.4%
CA
10.7%
Alameda
7.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
19.5%
CA
13.7%
Alameda
9.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
14.4%
CA
10.4%
Alameda
8.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Alameda
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.4%
CA
11.6%
Alameda
12.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
CA
98.6%
Alameda
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.6%
Worse than Avg
Here
51.6%
US
79.7%
CA
93.2%
Alameda
91.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.9%
Worse than Avg
Here
53.9%
US
81.8%
CA
94.2%
Alameda
92.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Alameda
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (15.4)
1 complaint-triggered
$51,355 in fines

This facility shows recurring issues across safety systems, medication management, and infection control that persist across all four surveys from 2021-2024, suggesting ongoing operational challenges. The most frequent problems involve fire safety violations (including repeated fire drill deficiencies), pharmaceutical services, food safety, and emergency preparedness. One family filed a complaint in 2025 regarding discharge procedures. While the facility corrects violations when cited, the pattern of similar deficiencies reappearing indicates systemic issues that families should discuss during visits.

May 23, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Oct 24, 2024Routine
13
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Nov 16, 2023Routine
11
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Dec 3, 2021Routine
25
0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0024Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0032Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0023Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0911Minimal · PatternCorrected

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Federal Penalties

Fine

Jan 12, 2024

$51,355

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Anthony Care Center

Organization Type

for profit

Ownership & Management

Owners

St Anthony Serenethos Snf LLC

Owner · Organization

100%

Baldwin, Ronald

Owner

Xie, Qing

Owner

Key personnel

Baldwin, RonaldManaging Control - Governing BodyNg, AndrewManaging Control - Governing BodyXie, QingManaging Control - Governing BodyBaldwin, RonaldOfficer / DirectorXie, QingOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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