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Nursing HomeMedicaid Investigative

St Andrew's at Francis Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

400 Summerville Blvd, Eureka, MO 63025106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 30 Google reviews

5
4
3
2
1

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (12 vs median 10)
  • High RN turnover (56%)

Below average in MO · Critically understaffed (RN) · $77,664 in fines

Source: Medicare data

What this means for your family

While St. Andrew's has a history of excellent rehab and a beautiful environment, the recent shift to agency-heavy staffing has led to serious concerns regarding basic care and management responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about the ratio of permanent staff to agency workers on the unit where your loved one would reside.

Google Reviews

Google Reviews

30 reviews on Google
St. Andrew's at Francis Place has historically been praised for its beautiful views, compassionate staff, and effective rehabilitation services. However, recent reviews from 2025 and 2026 indicate a significant decline in quality, with multiple families reporting issues with understaffing, reliance on temporary agency workers, and neglect of basic resident care needs.

Quality Themes

Tap a score for details
Food7.0Staff3.0Clean5.0Activities7.0Meds2.0Memory4.0Comms2.0ValueN/A

Strengths

  • Beautiful, scenic facility location
  • Effective rehabilitation therapy programs
  • Homelike, non-clinical atmosphere
  • Historically compassionate and attentive staff

Concerns

  • High turnover and reliance on temporary agency staff (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
  • Neglect of basic care needs (hygiene, hydration, medication) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(5)'21(2)'23(5)'25(10)'26(5)

Distribution · 34 analyzed

5
16
4
5
3
2
2
6
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We love the scenic location of the facility; what kind of outdoor or social activities are available for residents to enjoy the grounds?
  • 2How do you ensure that medication administration remains consistent and accurate, especially during shift changes?
  • 3With the beautiful, homelike atmosphere here, how do you maintain that personal touch during daily care routines like hygiene and hydration?
  • 4Can you tell us about your approach to managing care when temporary or agency staff are working on the floor?
  • 5What is the protocol for communicating important medical updates or changes in condition to family members?
  • 6How does the nursing team handle medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The original care givers were great but since we are seeing a completely different case. The original staff has been thinned down and has been replaced with agency people.

Family member of resident · 2025★★☆☆☆

My dad was mal nourished and dehydrated. He had to be put in the hospital after their so called care. Management dosent care we brought several concerns to their attention and nothing was done.

Family member of resident · 2026☆☆☆☆

It doesn't smell like a nursing home, and that's a relief. Sure, there are spills and messes at times. It is a nursing home, after all, and things will happen.

Family member of resident · 2025★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
2.85hrs
69%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.5%
Worse than Avg
Here
68.5%
US
93.4%
MO
84.4%
St. louis
83.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
MO
16.7%
St. louis
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
14.4%
MO
19.1%
St. louis
15.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.3%
MO
18.9%
St. louis
16.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
19.5%
MO
25.4%
St. louis
16.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
15.4%
MO
23.6%
St. louis
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.2%
Worse than Avg
Here
40.2%
US
81.8%
MO
65.9%
St. louis
63.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.5%
Worse than Avg
Here
40.5%
US
79.7%
MO
63.5%
St. louis
65.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.9%
Worse than Avg
Here
3.9%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (12.0)
16 complaint-triggered
$77,664 in fines

This facility has concerning patterns with families filing 16 complaint reports triggering inspections. The primary care issues involve treatment quality, accident prevention, and resident rights protection, with multiple complaints about the same problems recurring across surveys from 2023-2024. While the facility corrects deficiencies when cited, the repeated nature of complaints—particularly around treatment care and safety supervision—suggests ongoing care challenges that families should investigate thoroughly before choosing this facility.

Nov 19, 2025Complaint
1
0561Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Aug 29, 2025Complaint
1
0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Feb 7, 2025Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 30, 2024Complaint
3
0550Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 19, 2024Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 21, 2024Complaint
5
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jul 26, 2023

$77,664

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Andrew's at Francis Place

Organization Type

nonprofit

Ownership & Management

Owners

St Andrews Resources for Seniors System

Owner · Organization

100%

Ursuline Sisters Eureka Member Corporation

Owner (parent company) · Organization

Key personnel

Agler, ChristineW-2 Managing EmployeeWest, CourtneyW-2 Managing EmployeeBregenhorn, RitaOfficer / DirectorGirardi, JosephOfficer / DirectorMaguire, SallyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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