St Andrew's at Francis Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 10)
- High RN turnover (56%)
Below average in MO · Critically understaffed (RN) · $77,664 in fines
What this means for your family
While St. Andrew's has a history of excellent rehab and a beautiful environment, the recent shift to agency-heavy staffing has led to serious concerns regarding basic care and management responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about the ratio of permanent staff to agency workers on the unit where your loved one would reside.
Google Reviews
Google Reviews
30 reviews on Google“St. Andrew's at Francis Place has historically been praised for its beautiful views, compassionate staff, and effective rehabilitation services. However, recent reviews from 2025 and 2026 indicate a significant decline in quality, with multiple families reporting issues with understaffing, reliance on temporary agency workers, and neglect of basic resident care needs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, scenic facility location
- Effective rehabilitation therapy programs
- Homelike, non-clinical atmosphere
- Historically compassionate and attentive staff
Concerns
- High turnover and reliance on temporary agency staff (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Neglect of basic care needs (hygiene, hydration, medication) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love the scenic location of the facility; what kind of outdoor or social activities are available for residents to enjoy the grounds?
- 2How do you ensure that medication administration remains consistent and accurate, especially during shift changes?
- 3With the beautiful, homelike atmosphere here, how do you maintain that personal touch during daily care routines like hygiene and hydration?
- 4Can you tell us about your approach to managing care when temporary or agency staff are working on the floor?
- 5What is the protocol for communicating important medical updates or changes in condition to family members?
- 6How does the nursing team handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The original care givers were great but since we are seeing a completely different case. The original staff has been thinned down and has been replaced with agency people.”
“My dad was mal nourished and dehydrated. He had to be put in the hospital after their so called care. Management dosent care we brought several concerns to their attention and nothing was done.”
“It doesn't smell like a nursing home, and that's a relief. Sure, there are spills and messes at times. It is a nursing home, after all, and things will happen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 16 complaint reports triggering inspections. The primary care issues involve treatment quality, accident prevention, and resident rights protection, with multiple complaints about the same problems recurring across surveys from 2023-2024. While the facility corrects deficiencies when cited, the repeated nature of complaints—particularly around treatment care and safety supervision—suggests ongoing care challenges that families should investigate thoroughly before choosing this facility.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Aug 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 7, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 30, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 26, 2023
$77,664
Ownership & Operations
Who Operates This Facility
St Andrew's at Francis Place
nonprofit
Ownership & Management
Owners
St Andrews Resources for Seniors System
Owner · Organization
Ursuline Sisters Eureka Member Corporation
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit standrews1.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Lutheran Senior Services at Meramec Bluffs
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Pacific Care Center
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Manchester Rehab and Healthcare Center
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