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Nursing HomeMedicaid Investigative

Marymount Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

313 Augustine Rd, Eureka, MO 63025174 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 28 Google reviews

5
4
3
2
1
Marymount Manor Nursing Home in Eureka, MO — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 10)

Below average in MO · Below recommended RN staffing · Above recommended total nurse staffing · $132,696 in fines

Source: Medicare data

What this means for your family

Given the consistent and severe reports of neglect, hygiene issues, and lack of responsiveness, we strongly advise families to look elsewhere. If you must consider this facility, conduct an unannounced visit during evening or weekend hours to personally verify the cleanliness and staff-to-resident ratio.

Google Reviews

Google Reviews

28 reviews on Google
Marymount Manor faces severe and recurring criticism regarding cleanliness, hygiene, and basic patient care. Multiple families report instances of residents being left in soiled clothing, unhygienic room conditions, and a lack of responsiveness from staff. While a few older reviews mention positive experiences, the overwhelming trend in recent years is one of deep concern regarding neglect and facility maintenance.

Quality Themes

Tap a score for details
Food3.0Staff1.0Clean1.0ActivitiesN/AMedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Occasional compassionate staff members
  • Some residents report making friends quickly

Concerns

  • Poor hygiene and unsanitary living conditions (mentioned by 6 reviewers)
  • Neglect and lack of responsiveness to patient needs (mentioned by 5 reviewers)
  • Frequent unexplained falls or injuries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'21(2)'24(5)'26(2)

Distribution · 28 analyzed

5
9
4
1
3
0
2
1
1
17

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, could you walk us through your specific daily cleaning protocols and how you ensure resident rooms remain sanitary?
  • 2With 16 recent state violations, what specific steps has the leadership team taken over the last few months to improve oversight and address these regulatory concerns?
  • 3I noticed that responsiveness to resident needs is a high priority; what is the current process for ensuring staff are alerted and attend to call lights in a timely manner?
  • 4Regarding the safety of residents, what proactive measures or equipment do you have in place to prevent falls and monitor residents who may be at higher risk for injury?
  • 5I saw that the facility has occasionally responded to feedback online; how do you currently use family input to improve the quality of care and communication?
  • 6Can you describe the daily activity schedule for residents and how you foster those social connections that help new residents make friends quickly?

Personalized based on this facility's data


Key Review Excerpts

My relative was covered in her own body fluids for who knows how long before my mom came to visit and had to get someone to clean her up.

Relative of resident · 2024☆☆☆☆

The mouse excrement, fire alarm missing from its cradle in the ceiling, the uncleaned surfaces with grunge dust, unswept floors are just a few of the things that make you wonder.

Family member · 2023☆☆☆☆

My grandma has to ask 4 times to go to the bathroom and I ended up having to ask someone to come help her as she cannot walk. She had an accident on the floor one day and all they did was mop it up with towel and then left the towels soaked with urine on the floor.

Grandchild of resident · 2019☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

13

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility51.4%
Worse than Avg
Here
51.4%
US
93.4%
MO
84.4%
St. louis
83.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
15.4%
MO
23.6%
St. louis
18.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
MO
16.7%
St. louis
19.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.2%
Worse than Avg
Here
80.2%
US
95.5%
MO
90.9%
St. louis
91.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.5%
MO
25.4%
St. louis
16.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.6%
Worse than Avg
Here
14.6%
US
5.3%
MO
5.5%
St. louis
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
79.7%
MO
63.5%
St. louis
66.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
81.8%
MO
65.9%
St. louis
64.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Above state avg (12.0)
14 complaint-triggered
$132,696 in fines

Marymount Manor has significant recurring problems with families filing complaint reports about treatment quality, pain management, and pressure ulcer care, resulting in 76 deficiencies across multiple surveys. The facility shows persistent issues with care planning, infection control, and safety measures including fire safety violations. While all deficiencies report correction dates, the pattern of repeated violations across the same care areas suggests ongoing operational challenges families should carefully evaluate.

Sep 9, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 13, 2025Routine
22
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0881Minimal · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0887Minimal · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Sep 25, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Mar 28, 2024Routine
19
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Mar 28, 2024Complaint
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 18, 2023Complaint
6
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Federal Penalties

Fine

Dec 18, 2023

$132,696

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marymount Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Riley Spence Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 1.8/5 · Rank 2 of 5

Ownership & Management

Owners

Riley Spence & Associates

Owner · Organization

Thomas H. Spence Residual Trust

Owner · Organization

Riley, Charles

Owner

Riley Spence Management Company, LLC

Owner (parent company) · Organization

Thomas H. Spence Marital Trust I

Owner (parent company) · Organization

Thomas H. Spence Marital Trust II

Owner (parent company) · Organization

Spence, Gregory

Owner (parent company)

Key personnel

Spence, GregoryOfficer / DirectorRiley Spence Management Company, LLCManagerHerrin, BrittanyManagerOehler, BrittanyManagerSpence, GregoryManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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