Aegis Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (67%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in VERTICAL HEALTH SERVICES chain · $275,739 in fines
What this means for your family
Aegis Health and Rehabilitation shows potential for excellent hospice and therapy outcomes, but the inconsistency in care is a major red flag. Before choosing this facility, we strongly recommend you conduct a surprise visit to check room cleanliness and ask management directly how they track and secure personal resident belongings.
Google Reviews
Google Reviews
20 reviews on Google“Aegis Health and Rehabilitation receives highly polarized feedback, with some families praising the compassionate hospice and therapy teams, while others report significant neglect and unprofessional conduct. While the facility is often described as clean and welcoming, multiple visitors have raised serious concerns regarding staffing shortages, missing personal items, and poor communication with management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive hospice care
- Effective short-term rehabilitation therapy
- Clean and well-maintained facility environment
- Friendly and supportive nursing staff
Concerns
- Staffing shortages leading to neglect (mentioned by 3 reviewers)
- Poor communication with management and administration (mentioned by 2 reviewers)
- Unsanitary room conditions and failure to change linens (mentioned by 2 reviewers)
- Loss or theft of personal resident property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily needs like hygiene and linen changes?
- 2I noticed some feedback regarding communication challenges; could you explain how your management team keeps families updated on their loved one's care and any facility-wide changes?
- 3What security measures or inventory systems do you use to ensure that a resident’s personal belongings and valuables remain safe and accounted for?
- 4Since your rehabilitation program is highly regarded, how do you integrate those therapy goals into the daily routine for long-term residents?
- 5How does your nursing team coordinate with outside physicians to ensure medication management is accurate and consistent, especially during shift changes?
- 6What kind of social activities or engagement programs are available to keep residents active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My dad spent his final days here. He was VERY well tended to. All the staff was so loving and patient with him.”
“The therapy team there was fantastic and helped my grandmother get back home!”
“While the community is old and lacking aesthetically, the staff have been very kind, caring and respectful. Our loved one says the P.A. has the best bedside manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 27 deficiencies, indicating serious concerns about care quality and safety. The facility has persistent issues with nursing staffing, medication management, and dietary services that recur across surveys from 2022 to 2023. While all identified deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent, quality care delivery.
Sep 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 30, 2025Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 21, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 9, 2024Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 9, 2024Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Apr 9, 2024
4-day denial
Fine
Dec 11, 2023
$275,739
Payment Denial
Dec 11, 2023
17-day denial
Ownership & Operations
Who Operates This Facility
Aegis Health and Rehabilitation
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 15 of 17 (Worst)
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Miller, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit aegishealthandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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