Springs Road Healthcare
Strong Medicare quality ratings; families often praise excellent rehabilitation and therapy services. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and physical therapy, with a highly rated activities program that keeps residents engaged. However, families must remain vigilant regarding wound care and medication accuracy, as there are documented instances of serious medical neglect and errors.
Google Reviews
Google Reviews
25 reviews on Google“Families can expect highly praised rehabilitation services, particularly in physical, occupational, and speech therapy, alongside a vibrant activities program. While many reviewers highlight a compassionate and attentive nursing staff, there are critical reports regarding serious medical errors, wound care neglect, and aggressive behavior by some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Engaging and diverse activities program
- Compassionate and attentive nursing and CNA staff
- Clean and well-maintained patient rooms
Concerns
- Serious medical errors and medication mismanagement (mentioned by 2 reviewers)
- Neglect in wound care and bed sore management (mentioned by 2 reviewers)
- Aggressive or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently acknowledge specific staff members and family members mentioned in the reviews. They consistently express gratitude for the trust placed in their facility for patient care.
Questions for Your Tour
- 1We've heard great things about the therapy services here; could you tell us more about how the rehabilitation program works for new residents?
- 2How do you ensure that medication is administered accurately and double-checked by the nursing team?
- 3What specific protocols are in place to ensure consistent and high-quality wound care and skin integrity management?
- 4We noticed you are very active in responding to community feedback; how does the facility use resident and family input to improve care?
- 5Could you describe some of the different types of social activities or outings available to keep residents engaged?
- 6How does the nursing staff communicate with families regarding any changes in a resident's medical condition or unexpected incidents?
Personalized based on this facility's data
Key Review Excerpts
“My brother arrived had a stroke in another state & was transported via ambulance to this amazing facility. I was able to meet with the medical social worker, nurses, doctor and care team health aids, physical & occupational therapist.”
“The Physical Therapist were very concoctions of how I was feeling and would take the time to work with me at different times of the day. The Nurses were great. Medications were giving mostly on time.”
“They clearly don't know what they are doing. The nurses that work here are a joke. My dad had really bad diarrhea and they didn't care. Let alone they gave my dad a really bad bed sore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springs Road Healthcare shows concerning patterns with families filing complaints that led to inspections, revealing issues with nursing staff competency, care planning, and safety hazards. The facility has recurring problems with medication management, infection control, and fire safety systems across multiple surveys from 2019 to 2025, though all deficiencies show correction dates, suggesting responsiveness to identified problems.
Mar 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 13, 2025Routine7
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Dec 26, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 8, 2023Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Jun 26, 2023
$4,545
Fine
Jun 20, 2023
$4,545
Ownership & Operations
Who Operates This Facility
Springs Road Healthcare
for profit
Chain Affiliation
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 12 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit springsroadhc.com
Medicare data downloads
Original nursing home datasets
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