Heartwood Avenue Healthcare
Strong Medicare quality ratings; families often praise exceptional physical therapy program. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
The facility's physical therapy and CNA teams are standout assets that significantly aid in rehabilitation and daily comfort. However, you should closely monitor the facility's hygiene standards and food quality, as these have been significant points of failure for other families.
Google Reviews
Google Reviews
24 reviews on Google“Heartwood Avenue Healthcare is highly regarded for its exceptional physical therapy team and compassionate nursing staff, which many patients credit with helping them regain mobility. However, families should be aware of serious reports regarding hygiene issues, such as unpleasant odors and lack of bathing, as well as concerns regarding food quality and responsiveness to resident grievances.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy program
- Compassionate and attentive nursing/CNA staff
- Clean and well-maintained facility
- Professional social services and admissions coordination
Concerns
- Issues with hygiene and cleanliness (odor/bathing) (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Slow response times for requests
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or family members mentioned. The tone is consistently warm, grateful, and professional.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy program; could you tell us more about how that integrates into a resident's daily routine?
- 2Since we want to ensure [Name] stays comfortable, what specific protocols do you have in place for regular bathing and maintaining a fresh-smelling environment?
- 3Could you walk us through the dining experience, specifically how the menu is planned and how you ensure meal quality is consistent?
- 4How do the nursing and CNA staff manage their response times during the night shifts or when the facility is particularly busy?
- 5In the event of a sudden medical change or an emergency after hours, what is the immediate process for getting care and notifying the family?
- 6We noticed your admissions team is very professional; how does that coordination help a new resident transition smoothly into the community during their first week?
Personalized based on this facility's data
Key Review Excerpts
“I cant express how much I appreciate how hard the physical therapist pushed .me here everyday to get me to walk after fracturing my hip. The therapist here are my wonder woman and Electra and my black widow super heroes. Thank you young ladies for everything you ladies have done for me. Marivic and Jaybee.”
“I had a family member here recently and it was an awful experience - the entire place smelled like urine - after a stoke she had no physical therapy, she wouldn’t bath her and she end up getting rashes from being unclean - I could get a medication list for her told 24hrs to speak with a social worker - this is only a insurance scam”
“My grandma has been here over a year now. They treat her like family. She is well taken care of. Specially by her favorite CNA, Ms. Sheryl, who she praises like no other.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints over the past two years, including serious concerns about abuse and neglect reporting. The facility shows recurring problems with infection control, safety hazards, and fire safety systems across multiple surveys. While all deficiencies appear to be corrected, the pattern of repeated violations in critical areas like resident protection and facility safety warrants careful consideration during your visit.
Apr 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2025Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 3, 2024
$8,970
Fine
Jan 9, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Heartwood Avenue Healthcare
for profit
Chain Affiliation
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit heartwoodavehc.com
Medicare data downloads
Original nursing home datasets
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