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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 24 Google reviews
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Heartwood Avenue Healthcare has a middle-range Medicare overall rating. Strengths include exceptional physical therapy program. Some reviewers note concerns about issues with hygiene and cleanliness (odor/bathing) (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Heartwood Avenue Healthcare is highly regarded for its exceptional physical therapy team and compassionate nursing staff, which many patients credit with helping them regain mobility. However, families should be aware of serious reports regarding hygiene issues, such as unpleasant odors and lack of bathing, as well as concerns regarding food quality and responsiveness to resident grievances.
Quality Themes
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Concerns
Rating Trends
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Distribution · 27 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or family members mentioned. The tone is consistently warm, grateful, and professional.
Personalized based on this facility's data
Key Review Excerpts
“I cant express how much I appreciate how hard the physical therapist pushed .me here everyday to get me to walk after fracturing my hip. The therapist here are my wonder woman and Electra and my black widow super heroes. Thank you young ladies for everything you ladies have done for me. Marivic and Jaybee.”
“My grandma has been here over a year now. They treat her like family. She is well taken care of. Specially by her favorite CNA, Ms. Sheryl, who she praises like no other.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints over the past two years, including serious concerns about abuse and neglect reporting. The facility shows recurring problems with infection control, safety hazards, and fire safety systems across multiple surveys. While all deficiencies appear to be corrected, the pattern of repeated violations in critical areas like resident protection and facility safety warrants careful consideration during your visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 3, 2024
$8,970
Fine
Jan 9, 2024
$8,018
Heartwood Avenue Healthcare
for profit
Bvhc, LLC
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 12
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
24 reviews from families & visitors
Official Website
Visit heartwoodavehc.com
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