Springs at Lake Pointe Woods
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (52%)
- High RN turnover (70%)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · $51,671 in fines · Abuse citation
What this means for your family
The Springs at Lake Pointe Woods is highly regarded for its clean environment, engaging activities, and effective rehabilitation therapy. However, families should be aware of reported inconsistencies in nursing responsiveness and food quality; we recommend scheduling a tour and asking specifically how the facility handles call-light response times and weekend staffing levels.
Google Reviews
Google Reviews
85 reviews on Google“The Springs at Lake Pointe Woods receives high praise for its clean, well-maintained environment and a dedicated staff that many families describe as compassionate and attentive. However, there is a recurring pattern of negative experiences regarding responsiveness to call lights, delays in basic care, and poor food quality, particularly during short-term rehabilitation stays.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and friendly nursing staff
- Strong physical and occupational therapy teams
- Engaging activities and festive atmosphere
Concerns
- Slow response times to call lights and basic patient needs (mentioned by 6 reviewers)
- Poor food quality and unappealing meals (mentioned by 4 reviewers)
- Understaffing or lack of responsiveness during weekends/off-hours (mentioned by 3 reviewers)
- Outdated equipment and room maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very festive atmosphere in the activities calendar; could you walk me through how you encourage residents to participate in these daily events?
- 2With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly, especially during the weekends or evening shifts?
- 3I understand that nutrition is a key part of recovery, so could you tell me about your current approach to meal quality and how you incorporate resident feedback into the dining menu?
- 4Given the recent health inspection reports, what specific steps is the leadership team taking to improve clinical outcomes and address the identified areas for improvement?
- 5When a resident has an urgent medical need during off-hours, what is the specific process for notifying the family and ensuring the attending physician is involved?
- 6I see that the facility is well-maintained in many areas, but could you share your plan for updating equipment or addressing maintenance needs in resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“My mom showed up here from the hospital in early January on deaths door, couldn't walk and weighed nothing.. Last week she was able to dance at her Grand daughters wedding in IL. I cant say enough about the quality of care from The Springs provided.”
“Weekend crews were sometimes average at best but otherwise but overall excellent. Every employee seemed to care and it began to feel like family.”
“My stay was a nightmare. I arrived at 5:30 pm and was left sitting in the dark in a room in a wheelchair with no leg rests. I had knee replacement surgery the day before.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple family complaints triggering inspections, including repeated issues with accident prevention, resident protection from abuse and neglect, and medication labeling that have persisted across recent surveys. While all 26 deficiencies have been corrected, the recurring safety problems and complaint-driven investigations suggest families should carefully evaluate current conditions during any visit.
Jun 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2024Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 14, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 14, 2023Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jun 26, 2025
$28,815
Fine
Sep 19, 2024
$10,039
Fine
Dec 14, 2023
$3,962
Fine
Dec 14, 2023
$3,962
Fine
Oct 30, 2023
$1,748
Fine
Oct 10, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Springs at Lake Pointe Woods
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 9
Ownership & Management
Owners
Madison Snf Operations LLC
Owner · Organization
Ch Summit Care Holdings LLC
Owner (parent company) · Organization
Seam NY 2020 Trust
Owner (parent company) · Organization
Sk Summit Care II Holdings LLC
Owner (parent company) · Organization
Summit Care Group II Operations Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit thesprings.biz
Medicare data downloads
Original nursing home datasets
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