Creekside Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 190 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · No penalties on record
What this means for your family
Creekside has a dedicated therapy team and many staff members who are highly praised for their compassion. However, the facility has a pattern of inconsistent response times and communication failures. We strongly recommend visiting during off-hours and asking specifically about their protocols for call-button response and family care-plan meetings.
Google Reviews
Google Reviews
190 reviews on Google“Creekside Health and Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive nursing and therapy staff, while others report severe concerns regarding neglect, hygiene, and staffing shortages. While some visitors highlight recent improvements in cleanliness and food quality, recurring reports of delayed call-button responses and poor communication remain significant issues for families to consider.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean, well-maintained facility environment
- Helpful and supportive admissions team
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Understaffing and inattentive care (mentioned by 7 reviewers)
- Poor food quality and nutritional management (mentioned by 5 reviewers)
- Lack of communication with families regarding care plans (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the admissions team supports new families; how do you ensure that communication remains consistent between the nursing staff and us regarding changes in our loved one's care plan?
- 2We've heard wonderful things about the physical and occupational therapy here, so could you tell us more about how the therapists work with residents to meet their specific mobility goals?
- 3How do you manage the call button system to ensure that residents receive timely assistance, especially during busy shift changes?
- 4Could you describe the dining experience, specifically how the facility manages nutritional needs and menu variety for different dietary requirements?
- 5With the recent focus on improving medication management, what specific steps are being taken to ensure accuracy and safety in daily administration?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and CNA’s are very kind. The facility, tho older and worn, is kept very clean and mom has never had so much as a cold while living there.”
“The nursing staff does not respond to the patients call button. My brother has had to wait up to 2 hours before the nurse comes to his room. This is totally unexcepible.”
“The memory unit is awful, the smell of urine is overwhelming. During today’s visit the roommate - a naked man with a Cather and urine bag attached to his thigh attacked and was choking a resident that wondered into the room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring patterns of fire safety violations and daily care deficiencies, with families filing seven complaint-triggered reports over the review period. The most persistent problems involve fire safety systems, daily care assistance, and resident rights protections. While all violations have reported correction dates, the repeated fire safety issues across multiple surveys and ongoing family complaints about care quality suggest systemic challenges that may require careful evaluation during any visit.
Feb 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 20, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Sep 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 11, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Creekside Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Ownership & Management
Owners
Creekside Rehab Holdings, LLC
Owner · Organization
Bp Creekside Trust
Owner (parent company) · Organization
Lf Creekside Trust
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
190 reviews from families & visitors
Official Website
Visit creeksiderehabilitation.com
Medicare data downloads
Original nursing home datasets
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