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Nursing HomeMedicaid Investigative

Brookdale Palmer Ranch Snf

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5111 Palmer Ranch Parkway, Sarasota, FL 3423860 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 67 Google reviews

5
4
3
2
1
Brookdale Palmer Ranch Snf Nursing Home in Sarasota, FL — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • High staff turnover (58%)

Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $83,655 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers excellent rehabilitation services and a very compassionate memory care team. However, families should be extremely vigilant about night-time staffing and medication schedules, as multiple reviewers have documented significant delays in response to call bells and pain medication requests.

Google Reviews

Google Reviews

67 reviews on Google
Families considering Brookdale Palmer Ranch will find a community with highly praised memory care staff and a clean, modern facility layout. However, there are significant and recurring reports of severe understaffing, particularly at night, and long delays in responding to call bells. While some residents enjoy excellent rehabilitation and dining, others have reported serious concerns regarding medication delays and inconsistent food quality.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities8.0Meds2.0Memory8.0Comms3.0Value5.0

Strengths

  • Compassionate memory care staff
  • Clean and modern facility layout
  • Effective rehabilitation and physical therapy
  • Friendly and professional reception staff

Concerns

  • Slow response times to call bells and nursing requests (mentioned by 6 reviewers)
  • Staffing shortages, especially during night shifts (mentioned by 3 reviewers)
  • Inconsistent food quality and taste (mentioned by 4 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(6)'21(1)'23(6)'25(4)'26(7)

Distribution · 71 analyzed

5
43
4
7
3
3
2
5
1
13

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your memory care team; could you tell us more about how they engage with residents during daily activities?
  • 2How does the nursing team ensure that medication is administered accurately and on a consistent schedule throughout the day and night?
  • 3What steps are in place to ensure that call bells and nursing requests are responded to promptly, especially during the overnight hours?
  • 4Could you describe the current dining experience and what steps are being taken to ensure consistent food quality and nutrition for all residents?
  • 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
  • 6We noticed the facility has a very clean and modern layout; how does this environment support the rehabilitation and physical therapy goals for residents?

Personalized based on this facility's data


Key Review Excerpts

Amayas patience and kindness was priceless and she developed a sweet relationship with my father.

Memory care family member · 2025★★★☆☆

The Staff were friendly and professional and nothing ever seemed like too much trouble for them. They genuinely seemed to care for her.

Rehab patient's family · 2024★★★☆☆

The nurses routinely phone our daughter to let her know how we're doing. God bless them all.

Long-term resident's family · 2020★★★★★
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.3%
FL
10.6%
Sarasota
12.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.5%
FL
8.7%
Sarasota
9.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
19.4%
FL
11.5%
Sarasota
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
FL
4.1%
Sarasota
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
FL
15.0%
Sarasota
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
FL
98.1%
Sarasota
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.8%
FL
94.7%
Sarasota
92.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
FL
94.8%
Sarasota
92.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
FL
1.5%
Sarasota
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (7.3)
5 complaint-triggered
$83,655 in fines

Families filed multiple complaints triggering inspections that revealed serious concerns about resident protection from abuse and neglect, which has been cited repeatedly in 2023 and 2025. The facility also struggles with medication management, care planning, and basic quality of care issues. While all deficiencies show correction dates, the recurring pattern of abuse protection violations and complaint-driven investigations raises significant concerns about resident safety and care quality.

Jul 21, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 19, 2025Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 11, 2023Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Sep 10, 2021Routine
6
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Federal Penalties

Fine

Mar 19, 2025

$59,696

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookdale Palmer Ranch Snf

Organization Type

for profit

Chain Affiliation

Chain Name

Brookdale Senior Living

Chain Size

14 facilities nationwide

Chain avg rating: 2.9/5 · Rank 9 of 14

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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