Springhill Senior Residence
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for helping patients recover, the facility has seen a sharp increase in reports of neglect and slow response times in recent years. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times for yourself.
Google Reviews
Google Reviews
31 reviews on Google“Springhill Senior Residence receives highly polarized feedback, with many praising the physical therapy and nursing staff for successful rehabilitation outcomes. However, recent reviews highlight severe concerns regarding neglect, poor hygiene, and slow response times for basic needs like toileting and medication. Families should be aware that while some report a clean and caring environment, others describe a facility struggling with chronic understaffing and dismissive management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive nursing staff (in positive accounts)
- Clean and comfortable environment (in positive accounts)
Concerns
- Slow response times for call lights and basic assistance (mentioned by 4 reviewers)
- Poor hygiene and neglect of basic resident needs (mentioned by 3 reviewers)
- Dismissive or unhelpful administrative management (mentioned by 3 reviewers)
- Facility maintenance and outdated room conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 2What is your process for ensuring that call lights are answered promptly, especially during busy shift changes or overnight hours?
- 3How does the nursing team manage medication administration to ensure everything is accurate and up-to-date for every resident?
- 4Could you tell us a bit about the daily dining experience and how you work to provide nutritious, appealing meal options for the residents?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health after regular business hours?
- 6How does the administration stay in touch with families to keep us updated on our loved one's well-being and any changes in their care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at SSR helped me and my family so much. They pushed me when I wanted to give up, and gave me support when I needed it. It took me quite a while...but I did make it back to ICU!”
“My mother was left to lay in wet bedding and gown until 11AM. Staff stated they were short staffed. She would wait an hour or more when she called for assistance to the bathroom or for pain meds.”
“They treated her like a drug seeker from the first time she asked for medication. Took hours to help her to the bathroom when she would ask. When I would complain they would make excuses and dismiss my concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springhill Senior Residence has 13 deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve fire safety systems (sprinklers, alarms, extinguishers), care planning and resident assessments, and electrical safety concerns. While the facility shows a pattern of safety and care planning violations, their consistent correction of all identified problems demonstrates responsiveness to regulatory oversight.
Jan 30, 2020Routine4
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nov 8, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 12, 2017Routine3
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Springhill Senior Residence
for profit
Ownership & Management
Owners
Southern Medical Health Systems INC
Owner · Organization
Wallace, Celia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit springhillmedicalcenter.com
Medicare data downloads
Original nursing home datasets
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