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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 32 Google reviews
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Springhill Senior Residence has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy and attentive nursing staff (in positive accounts). Review the component ratings and current source records before deciding.
Springhill Senior Residence receives highly polarized feedback, with many praising the physical therapy and nursing staff for successful rehabilitation outcomes. However, recent reviews highlight severe concerns regarding neglect, poor hygiene, and slow response times for basic needs like toileting and medication. Families should be aware that while some report a clean and caring environment, others describe a facility struggling with chronic understaffing and dismissive management.
Quality Themes
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Rating Trends
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Distribution · 35 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff at SSR helped me and my family so much. They pushed me when I wanted to give up, and gave me support when I needed it. It took me quite a while...but I did make it back to ICU!”
“My mother was left to lay in wet bedding and gown until 11AM. Staff stated they were short staffed. She would wait an hour or more when she called for assistance to the bathroom or for pain meds.”
“They treated her like a drug seeker from the first time she asked for medication. Took hours to help her to the bathroom when she would ask. When I would complain they would make excuses and dismiss my concerns.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Springhill Senior Residence has 13 deficiencies across three surveys, with all violations corrected by the facility. The most recurring issues involve fire safety systems (sprinklers, alarms, extinguishers), care planning and resident assessments, and electrical safety concerns. While the facility shows a pattern of safety and care planning violations, their consistent correction of all identified problems demonstrates responsiveness to regulatory oversight.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Springhill Senior Residence
for profit
Owners
Southern Medical Health Systems INC
Owner · Organization
Wallace, Celia
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
32 reviews from families & visitors
Official Website
Visit springhillmedicalcenter.com
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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