Nursing Home Top Rated

Crowne Health Care of Springhill

Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.

3712 Dauphin St, College Park · Mobile, AL 36608|46 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 23 Google reviews

(251) 304-3013 Directions Website

Street View

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What this means for your family

While this facility has a strong track record for successful rehabilitation and active social engagement, the reports of hygiene neglect and understaffing are serious red flags. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's daily care and hygiene needs.

Google Reviews

23 reviews on Google

“Crowne Health Care of Springhill receives polarized feedback, with some families praising the rehab therapy and dedicated nursing staff, while others report serious concerns regarding neglect and poor communication. While several reviewers highlight a clean environment and successful rehab outcomes, multiple reports of hygiene issues, understaffing, and dismissive administrative responses suggest significant inconsistency in care quality.”

Quality Themes

Tap a score for details

Strengths

Effective rehabilitation therapy
Clean, well-maintained facility
Attentive and compassionate nursing staff
Active social calendar and events

Concerns

Understaffing and slow response times (mentioned by 3 reviewers)
Poor hygiene and lack of assistance with basic needs (mentioned by 2 reviewers)
Difficulty communicating with management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 24 analyzed

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned to ensure a comfortable environment?
2Since the social calendar is a highlight here, could you tell me more about the types of events or group activities residents participate in weekly?
3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
4What is the best way for our family to stay in regular contact with the management team if we have questions or updates regarding care?
5In the event of a medical emergency during the night, what is the protocol for contacting doctors or transferring a resident to a hospital?
6Could you describe the dining experience, specifically how much input residents have regarding their meal choices and nutritional needs?

Personalized based on this facility's data

Key Review Excerpts

“Cindy Gilchrist and her staff are outstanding and have gone above and beyond to care for our 87 year old dad who fell and broke his hip.”

Rehab patient's family · 2026★★★★★

“My 93 year old mother lives alone (happily) but was forced to rehab after a lengthy hospital stay for RSV and pneumonia. Our hopes were not high for her ability to return home on her own, but Crowne -Springhill made it happen.”

Rehab patient's family · 2024★★★★★

“Bedsores on my love one, that they didn't want to tell us about until I was them! They hide and cover up things and they are always under staff.”

Long-term resident's family · 2023★☆☆☆☆

Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.20hrs

Registered nurses for medical care

Total Nursing

4.81hrs

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🦠

Residents who got a urinary tract infection

↓ Lower is better

This Facility17.8%

Worse than Avg

Here

17.8%

1.6%

2.5%

Mobile

2.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility82.8%

Worse than Avg

Here

82.8%

95.5%

94.8%

Mobile

92.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

1.4%

Mobile

1.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

19.4%

13.3%

Mobile

12.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility26.1%

Worse than Avg

Here

26.1%

19.5%

24.7%

Mobile

16.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility23.5%

Mixed vs Avgs

Here

23.5%

15.4%

21.4%

Mobile

26.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility70.2%

Worse than Avg

Here

70.2%

81.8%

84.8%

Mobile

79.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility72.0%

Mixed vs Avgs

Here

72.0%

79.7%

80.3%

Mobile

67.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

2.0%

Mobile

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (3.9)

1 complaint-triggered

Clean record — no deficiencies

This facility has a mixed safety record with 7 deficiencies across three surveys, including one complaint-triggered issue where a family reported concerns about notification of resident incidents. The main problem areas involve fire safety systems and food service cleanliness, though all violations have been corrected by the facility. While the deficiencies don't show a pattern of recurring issues, families should note that other families have filed complaints about communication regarding resident care.

Jul 6, 2023Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 8, 2018Routine3 findings

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 19, 2017Routine3 findings

0371Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Store, cook, and serve food in a safe and clean way.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crowne Health Care of Springhill

Organization Type

for profit

Chain Affiliation

Chain Name

Crowne Health Care

Chain Size

18 facilities nationwide

Chain avg rating: 4.2/5 · Rank 14 of 18

Ownership & Management

Owners

Crowne Operations, INC

Owner · Organization

100%

Jennifer Jones Mcinnish Family Dynasty Trust #1

Owner (parent company) · Organization

50%

Richard Bryan Jones Family Dynasty Trust #1

Owner (parent company) · Organization

50%

Key personnel

Detamore, AmberW-2 Managing EmployeeDunnam, NoelOfficer / DirectorJones, JosephOfficer / DirectorJones, RichardOfficer / DirectorManning, MarcusOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(251) 304-3013

crownehealthcare.com

3712 Dauphin St

Mobile, AL 36608

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

23 reviews from families & visitors

Official Website

Visit crownehealthcare.com

Medicare data downloads

Original nursing home datasets

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