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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 29 Google reviews
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Crowne Health Care of Springhill has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective rehabilitation therapy and clean, well-maintained facility. Review the component ratings and current source records before deciding.
Crowne Health Care of Springhill receives polarized feedback, with some families praising the rehab therapy and dedicated nursing staff, while others report serious concerns regarding neglect and poor communication. While several reviewers highlight a clean environment and successful rehab outcomes, multiple reports of hygiene issues, understaffing, and dismissive administrative responses suggest significant inconsistency in care quality.
Quality Themes
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Distribution · 30 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Cindy Gilchrist and her staff are outstanding and have gone above and beyond to care for our 87 year old dad who fell and broke his hip.”
“My 93 year old mother lives alone (happily) but was forced to rehab after a lengthy hospital stay for RSV and pneumonia. Our hopes were not high for her ability to return home on her own, but Crowne -Springhill made it happen.”
“Bedsores on my love one, that they didn't want to tell us about until I was them! They hide and cover up things and they are always under staff.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
6
measures
4
measures
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a mixed safety record with 7 deficiencies across three surveys, including one complaint-triggered issue where a family reported concerns about notification of resident incidents. The main problem areas involve fire safety systems and food service cleanliness, though all violations have been corrected by the facility. While the deficiencies don't show a pattern of recurring issues, families should note that other families have filed complaints about communication regarding resident care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Crowne Health Care of Springhill
for profit
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 14 of 18
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Maps
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Google Reviews
29 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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