Springfield Masonic Community
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and buildings. Still worth an in-person visit.
based on 105 Google reviews
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What this means for your family
While the independent living and memory care units receive praise for their atmosphere, the skilled nursing department has recurring reports of neglect and slow response times. We strongly recommend that families conduct unannounced visits to the nursing wing and ask specifically about staff-to-resident ratios during evening and weekend shifts.
Google Reviews
Google Reviews
105 reviews on Google“Springfield Masonic Community is frequently praised for its beautiful, well-maintained campus and scenic grounds, with many visitors and family members describing it as an inviting place to live. However, there are serious concerns regarding the quality of care in the skilled nursing and assisted living units, specifically involving hygiene, responsiveness to call lights, and medication management. Families considering this facility should distinguish between the positive independent living experience and the reported challenges within the higher-acuity care areas.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and buildings
- Active independent living community
- Friendly and welcoming atmosphere
- Scenic location
Concerns
- Slow response times to call lights and neglect of hygiene (mentioned by 2 reviewers)
- Poor quality of food and dining services (mentioned by 2 reviewers)
- Unexplained injuries or bruising (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful, active campus here, how are residents in the nursing home integrated into the broader community activities and social events?
- 2I noticed some feedback regarding dining experiences; could you walk me through how the facility gathers resident feedback on meals and what recent improvements have been made to the menu?
- 3With a 5-star staffing rating, what is your current protocol for monitoring call lights to ensure residents receive timely assistance?
- 4Can you explain your internal process for documenting and communicating any changes in a resident's physical condition or skin integrity to family members?
- 5How does your nursing team coordinate with families to ensure consistent communication regarding medication management and health updates?
- 6Regarding the recent state violations, what specific steps has the leadership team taken to address those findings and prevent similar issues moving forward?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in pathways and I can't say enough about the care she received.”
“The skilled nursing care at Masonic Home was horrible. The rooms had dirty stained carpet; trash overflowing in rooms; and horrible food. My mother was not given her medicines in a timely manner.”
“The staff let him lay in wet attends from 10am til i stayed on his call light after being told i couldnt change him at 5pm. This wasnt just a one time deal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Springfield Masonic Community shows recurring deficiencies across three surveys in building safety systems, care planning, and medication management. Safety issues include fire alarm systems, electrical problems, and emergency lighting that appeared in multiple inspections. Care planning deficiencies occurred in all three surveys, suggesting ongoing challenges with resident assessments and comprehensive care plans. All violations were corrected according to provider reports, but the pattern of repeated issues warrants discussion during your visit.
Mar 5, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 9, 2023Routine6
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Feb 27, 2020Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 10, 2019Routine11
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Springfield Masonic Community
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit omcoh.org
Medicare data downloads
Original nursing home datasets
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