Arbors at Springfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (54%)
Bottom 25% in OH · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility has a strong reputation for successful rehabilitation therapy, but the recurring, serious allegations of neglect and poor hygiene are significant red flags. If you choose to consider this facility, perform an unannounced visit and ask specifically about their current staffing ratios and protocols for wound care and hygiene management.
Google Reviews
Google Reviews
44 reviews on Google“Arbors at Springfield receives highly polarized feedback, with some families praising the facility as a 'hidden gem' with a family-like atmosphere and effective rehab therapy. However, there are recurring, serious allegations of neglect, including reports of pressure sores, poor hygiene, and inadequate staffing levels. Families considering this facility should be aware of these conflicting experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Warm, family-oriented atmosphere
- Specialized respiratory care
- Professional and friendly nursing staff
Concerns
- Neglect and poor hygiene (bed sores, cleanliness) (mentioned by 6 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Poor communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the importance of skin integrity and hygiene, what specific protocols and monitoring systems do you have in place to prevent issues like bed sores?
- 3With your specialized respiratory care program, how do you ensure that residents receive consistent, high-quality attention even during peak hours or shift changes?
- 4I see that you have a smaller capacity of 46 residents; how does this intimate size help your staff maintain a warm, family-oriented atmosphere for those in their care?
- 5What steps are you currently taking to improve your staffing consistency and ensure that every resident receives timely responses to their needs?
- 6Could you walk me through how your rehabilitation therapy team coordinates with the nursing staff to ensure a smooth transition for residents throughout their recovery?
Personalized based on this facility's data
Key Review Excerpts
“The staff were caring; everyone was focused on you and what you needed to get well. Sandy and Matt in dialysis were spectacular. Erin and Becky in therapy took me from bed bound to walking.”
“My wife was sent here for rehabilitation and dialysis. I removed her the next day. The place was nasty and seemed as there was one nurse on duty. There was employees yelling at each other in the hallway.”
“My brother went to Arbors at Springfield for Therapy and I was amazed of his outcome. When he got to Arbors he could not walk or use his arms and hands. He spent a couple months at Arbors and on the day he was released he got up and walked out of there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaints that triggered 17 deficiencies across recent years. The most recurring problems involve medication management, accident prevention and safety, and care planning. Recent 2024-2025 complaints have focused on medication errors, accident hazards, and pressure ulcer care, suggesting ongoing issues with resident safety. While the facility addresses violations when cited, the persistence of similar problems across multiple surveys and the frequency of family-initiated complaints indicate systemic care quality concerns that warrant careful investigation before considering placement.
Nov 19, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Oct 24, 2024Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 19, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 20, 2023Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 24, 2023Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Arbors at Springfield
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 11 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit arborsatspringfield.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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