Southbrook Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
While the facility is physically clean and recently renovated, there is a concerning pattern of reports regarding poor communication and neglectful staff behavior. Families should conduct an unannounced visit and pay close attention to how staff interact with residents, as well as inquire about security measures for personal belongings.
Google Reviews
Google Reviews
16 reviews on Google“Southbrook Healthcare Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism, communication, and resident care. While some families appreciate the cleanliness and physical renovations of the facility, others report serious issues including theft of personal belongings, neglect of hygiene needs, and dismissive staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Newly renovated and expanded rehab space
- Caring staff interactions reported by some families
Concerns
- Rude or dismissive staff communication (mentioned by 3 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
- Understaffing and neglect of basic resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent renovations to the rehab space, what kind of specialized physical therapy programs are available for residents working on mobility?
- 2How do you ensure that every resident's personal belongings are kept secure and accounted for within their rooms?
- 3What specific steps is the facility taking to improve staff communication and ensure families are kept updated on their loved one's care?
- 4Can you tell me more about the daily activities and social engagement opportunities available to help residents stay active and connected?
- 5In the event of a medical emergency during the night or over the weekend, what is the protocol for contacting doctors and notifying the family?
- 6How does the nursing team manage resident needs during busy shifts to ensure that basic care and attention never slip?
Personalized based on this facility's data
Key Review Excerpts
“I have watched this facility go downhill. New owners seem to care more about their bottom line than the residents! Short staffed, Nursing aides assigned to disproportionate number of residents.”
“My mother in law's clothing keeps coming up missing. My husband went in to her being stripped down to bra and panties complaining about being cold.”
“This is the worst place EVER! If you want your love one to complain about being soiled, not being taken to the restroom when they have to go and not when staff wants them to go, nasty incompetent lazy staff that will lie on residents to keep from being disciplined”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 6 complaint-triggered deficiencies indicating families reported problems. The most recurring issues involve infection control appearing across multiple surveys, medication management with repeated medication errors, and fire safety violations. While the facility corrects deficiencies when cited, problems persist across years particularly with infection prevention and medication errors, suggesting ongoing challenges with fundamental care processes that warrant careful family evaluation during visits.
May 27, 2025Routine19
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 18, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 25, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 10, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Southbrook Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 61 of 121
Ownership & Management
Owners
Buckeye Op Co LLC
Owner · Organization
Buckeye Healthcare Holdings LLC
Owner (parent company) · Organization
Omg Mstr Lsco, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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