Spring Hills Post Acute Hamilton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 225 Google reviews

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What this means for your family
This facility offers an excellent physical therapy program and a modern environment, which can be very beneficial for short-term recovery. However, the recurring reports of neglect and poor responsiveness to call bells are critical red flags; we strongly advise families to visit frequently and monitor their loved one's daily hygiene and medication schedule closely.
Google Reviews
Google Reviews
225 reviews on Google“Spring Hills Post Acute Hamilton (also referred to as Accela) presents a polarized experience for families. While many reviewers praise the modern, clean facility and the high quality of the physical therapy department, a significant number of families report serious concerns regarding chronic understaffing, neglect of basic hygiene, and poor responsiveness to call bells. Families should be aware that experiences appear to vary greatly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional physical therapy team
- Modern, clean, and well-maintained facility
- Attentive and compassionate individual staff members
- Responsive administrative leadership
Concerns
- Chronic understaffing leading to ignored call bells (mentioned by 14 reviewers)
- Poor hygiene and neglect of basic patient needs (soiled diapers, lack of bathing) (mentioned by 10 reviewers)
- Inconsistent or poor medication management (mentioned by 4 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you coordinate those sessions with the daily care schedule to ensure residents aren't rushed?
- 2I noticed that staffing levels are a primary focus for your team; what specific protocols are in place to ensure call bells are answered promptly during peak hours or shift changes?
- 3Could you walk me through your process for monitoring hygiene and daily grooming to ensure residents' personal care needs are consistently met?
- 4How do you manage medication administration to ensure accuracy, and what is your process for notifying families if there is a change or a missed dose?
- 5What systems do you have in place to track and safeguard personal belongings, such as clothing and electronics, to prevent them from being misplaced?
- 6I appreciate that your leadership team is responsive to feedback online; how do you typically communicate with families regarding day-to-day updates or concerns about their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy here is very good. Therapist’s Paige Murray and Courtney Dixon worked with my father, they both were very professional and compassionate towards him and his therapy needs.”
“My 82-year-old dad spent the last 2 months of his life here... His aide Fednor was the bright spot during his stay at Accela. Fednor is incredibly attentive, friendly, skilled, warm, and always helped my dad with whatever he needed.”
“I arrived to find my mother covered in soiled linen, dirty tray, and slumped down on her bed. My mother is a small frail woman that came here after her hospital stay to get stronger physically.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, resulting in 17 complaint-triggered deficiencies spanning multiple care areas. The most recurring problems involve care planning and assessments, infection control, medication management, and nursing staff oversight. While all deficiencies show correction dates, the pattern of repeated issues across surveys—particularly with infection control appearing in four separate inspections—suggests ongoing systemic challenges that families should carefully consider.
Oct 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Feb 14, 2025Routine6
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2025Complaint4
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 14, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 20, 2023Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2023Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Federal Penalties
Fine
Oct 24, 2025
$11,175
Ownership & Operations
Who Operates This Facility
Spring Hills Post Acute Hamilton
for profit
Ownership & Management
Owners
Spring Hills Holdings LLC
Owner · Organization
Oak Spring Holdings LLC
Owner (parent company) · Organization
Oak Spring Holdings Nj INC
Owner (parent company) · Organization
Markowits, Alexander
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
225 reviews from families & visitors
Official Website
Visit accelahamilton.com
Medicare data downloads
Original nursing home datasets
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