Strong Medicare quality ratings; public reviewers often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 216 Google reviews

Email Complete Care at Mercerville LLC to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Complete Care at Mercerville LLC has a strong overall Medicare rating. Public reviewers frequently mention: attentive and compassionate nursing staff and effective physical and occupational therapy. Review the component ratings and current source records before deciding.
Complete Care at Mercerville presents a polarized experience for families, with many praising the dedicated nursing staff and effective rehabilitation services while others report severe concerns regarding hygiene and patient care. While recent reviews highlight improvements in facility cleanliness and management, recurring reports of neglect and poor communication suggest inconsistent quality of care.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff at Complete Care helped to rehabilitate my father back to good health after he became septic causing him to suffer a stroke and heart attack. The staff was very attentive to his needs and made sure that he was comfortable during his stay.”
“Since the new administrator started, this nursing home has improved tremendously. The facility looks clean, the staff are more attentive, communication is better, and the overall atmosphere is warm and welcoming.”
“At each almost-daily visit, my mother was left to sit in her own urine and feces for most of the day. I would change her and give her showers on my own to avoid a sepsis infection.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Mercerville has recurring deficiencies across multiple surveys, with some families filing complaints that triggered inspections. The facility shows persistent issues with infection control programs, resident assessments and care planning, and food safety standards. While all violations have reported correction dates, the pattern of repeated problems in core areas like infection prevention, proper resident evaluations, and dietary services suggests ongoing operational challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Complete Care at Mercerville LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 85
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
216 reviews from families & visitors
Official Website
Visit ccmercerville.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Brookdale Senior Living Communities, INC
< 1 miAssisted Living · Trenton, NJ
Hamilton Grove Healthcare and Rehabilitation, LLC
< 1 miNursing Home · Hamilton, NJ
Spring Hills Post Acute Hamilton
1.2 miNursing Home · Hamilton, NJ
Care One at Hamilton, LLC
1.2 miAssisted Living · Hamilton Township, NJ
Preferred Care at Hamilton
1.7 miNursing Home · Hamilton Square, NJ
Wrp Operating Hamilton Nj LLC
2.0 miAssisted Living · Hamilton, NJ