Complete Care at Mercerville LLC
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 216 Google reviews
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What this means for your family
This facility has a strong rehabilitation team and has seen recent improvements in management and facility aesthetics. However, families should be highly vigilant regarding hygiene and toileting assistance; we recommend conducting unannounced visits during off-hours to ensure the level of care meets your expectations.
Google Reviews
Google Reviews
216 reviews on Google“Complete Care at Mercerville presents a polarized experience for families, with many praising the dedicated nursing staff and effective rehabilitation services while others report severe concerns regarding hygiene and patient care. While recent reviews highlight improvements in facility cleanliness and management, recurring reports of neglect and poor communication suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Recent facility renovations and upgrades
- Helpful administrative leadership
Concerns
- Poor hygiene and cleanliness (smells, soiled linens, dirty rooms) (mentioned by 11 reviewers)
- Neglect of basic patient care (unresponsive staff, delayed assistance with toileting) (mentioned by 7 reviewers)
- Rude or unprofessional behavior from nursing aides (mentioned by 5 reviewers)
- Poor communication regarding patient health status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With the recent facility renovations, what specific protocols are currently in place to ensure that room cleanliness and laundry services meet the high standards you strive for?
- 3Since staffing levels are a priority, could you walk me through how you ensure residents receive timely assistance with daily needs like toileting and hygiene?
- 4How do you keep families updated on changes in a resident's health status, and what is the best way for us to reach a nurse if we have concerns?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities for those who might be hesitant?
- 6Given the focus on physical and occupational therapy, how do you coordinate with the nursing team to ensure medication management doesn't interfere with a resident's therapy schedule?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Complete Care helped to rehabilitate my father back to good health after he became septic causing him to suffer a stroke and heart attack. The staff was very attentive to his needs and made sure that he was comfortable during his stay.”
“Since the new administrator started, this nursing home has improved tremendously. The facility looks clean, the staff are more attentive, communication is better, and the overall atmosphere is warm and welcoming.”
“At each almost-daily visit, my mother was left to sit in her own urine and feces for most of the day. I would change her and give her showers on my own to avoid a sepsis infection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Mercerville has recurring deficiencies across multiple surveys, with some families filing complaints that triggered inspections. The facility shows persistent issues with infection control programs, resident assessments and care planning, and food safety standards. While all violations have reported correction dates, the pattern of repeated problems in core areas like infection prevention, proper resident evaluations, and dietary services suggests ongoing operational challenges that families should carefully consider.
May 2, 2025Routine6
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 16, 2023Routine8
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 16, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 6, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Complete Care at Mercerville LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
216 reviews from families & visitors
Official Website
Visit ccmercerville.com
Medicare data downloads
Original nursing home datasets
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