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Strong Medicare quality ratings; public reviewers often praise highly effective and professional physical therapy team. Still worth an in-person visit.
based on 322 Google reviews
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2 findings in latest survey
Preferred Care at Hamilton has a strong overall Medicare rating. Public reviewers frequently mention: highly effective and professional physical therapy team and clean, well-maintained, and modern facility. Review the component ratings and current source records before deciding.
Preferred Care at Hamilton is frequently praised for its highly effective physical therapy department and clean, modern facility. While many families report excellent, compassionate care, a subset of reviewers has raised serious concerns regarding inconsistent nursing attention, poor food quality, and occasional unprofessional behavior by staff.
Quality Themes
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Concerns
Rating Trends
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Distribution · 174 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department and the nurses were awesome. The reason why I am giving 4 stars is because of the care she was getting from the Aides. Only a hand full were great with my mom. In the beginning they were not changing her diaper and were extremely rude.”
“The physical therapists, nursing techs, and housekeepers were awesome! Therapists and techs were caring and attentive. The food was horrible. Unfortunately, I became very ill after about three weeks, and when I told the nursing staff how bad I felt, I was told “your vitals are fine”.”
“I am updating a previous negative review. My grandparent has lived here since before and after Covid. There have been good times and bad, but over the past few years I have definitely seen improvements in the care my loved one has received.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that triggered inspections, resulting in findings related to pressure ulcer care and food safety in the most recent survey. The facility shows recurring problems with fire safety systems, care planning, and medication management across multiple inspections from 2021 to 2025. While all deficiencies have correction dates, the pattern of repeated issues in critical areas suggests ongoing operational challenges that warrant careful consideration.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Feb 3, 2025
$48,825
Preferred Care at Hamilton
for profit
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 6 of 13
Owners
Hamilton Holdco, LLC
Owner · Organization
Green, Dov
Owner (parent company)
Mermelstein, Boruch
Owner (parent company)
Schnell, David
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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