Preferred Care at Hamilton
Strong Medicare quality ratings; families often praise highly effective and professional physical therapy team. Still worth an in-person visit.
based on 317 Google reviews

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What this means for your family
This facility is highly recommended for its exceptional physical therapy program and clean environment. However, families should be aware of reports regarding inconsistent aide care and food quality; we recommend conducting a tour during a weekend or evening shift to observe staffing levels and responsiveness firsthand.
Google Reviews
Google Reviews
317 reviews on Google“Preferred Care at Hamilton is frequently praised for its highly effective physical therapy department and clean, modern facility. While many families report excellent, compassionate care, a subset of reviewers has raised serious concerns regarding inconsistent nursing attention, poor food quality, and occasional unprofessional behavior by staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional physical therapy team
- Clean, well-maintained, and modern facility
- Responsive and helpful administrative leadership
- Warm and welcoming reception staff
Concerns
- Inconsistent quality of care from nursing assistants and aides (mentioned by 5 reviewers)
- Poor food quality and unappetizing meals (mentioned by 4 reviewers)
- Understaffing leading to slow response times or neglect (mentioned by 3 reviewers)
- Unprofessional or aggressive staff behavior toward residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2Since the facility looks so clean and modern, how do you ensure that the high standard of maintenance is kept up daily?
- 3We noticed the administrative team is very responsive to feedback; how does leadership involve families in the care planning process?
- 4How do you ensure that nursing assistants are able to provide consistent, attentive care to every resident during busy shifts?
- 5What are some of the favorite daily activities or social events that residents look forward to here?
- 6Could you explain the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department and the nurses were awesome. The reason why I am giving 4 stars is because of the care she was getting from the Aides. Only a hand full were great with my mom. In the beginning they were not changing her diaper and were extremely rude.”
“The physical therapists, nursing techs, and housekeepers were awesome! Therapists and techs were caring and attentive. The food was horrible. Unfortunately, I became very ill after about three weeks, and when I told the nursing staff how bad I felt, I was told “your vitals are fine”.”
“I am updating a previous negative review. My grandparent has lived here since before and after Covid. There have been good times and bad, but over the past few years I have definitely seen improvements in the care my loved one has received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, resulting in findings related to pressure ulcer care and food safety in the most recent survey. The facility shows recurring problems with fire safety systems, care planning, and medication management across multiple inspections from 2021 to 2025. While all deficiencies have correction dates, the pattern of repeated issues in critical areas suggests ongoing operational challenges that warrant careful consideration.
Feb 3, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 3, 2025Routine18
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 19, 2023Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jul 21, 2021Routine4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Feb 3, 2025
$48,825
Ownership & Operations
Who Operates This Facility
Preferred Care at Hamilton
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 6 of 13
Ownership & Management
Owners
Hamilton Holdco, LLC
Owner · Organization
Green, Dov
Owner (parent company)
Mermelstein, Boruch
Owner (parent company)
Schnell, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
317 reviews from families & visitors
Official Website
Visit pchamilton.com
Medicare data downloads
Original nursing home datasets
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