Spiritrust Lutheran the Village at Utz Terrace
Strong Medicare quality ratings; families often praise compassionate and attentive staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and supportive environment, making it a strong candidate for both long-term and dementia care. While the feedback is overwhelmingly positive, families should feel empowered to ask management how they incorporate nursing staff input into care planning meetings to ensure the best communication for their loved ones.
Google Reviews
Google Reviews
8 reviews on Google“SpiriTrust Lutheran The Village at Utz Terrace is consistently praised for its compassionate, family-like staff and high-quality care for both long-term residents and short-term rehab patients. Reviewers highlight the facility's ability to provide dignity and support, particularly for those dealing with dementia, though one reviewer suggested that management should include nursing staff in care meetings to improve communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Warm, family-like atmosphere
- High-quality care for dementia residents
- Beautiful, well-maintained facilities
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of 40 residents, how does your team foster that warm, family-like atmosphere mentioned by families while ensuring personalized attention for everyone?
- 2I noticed the facility has a strong reputation for dementia care; what specific daily activities or engagement programs do you offer to keep residents active and connected?
- 3With your current staffing levels, how do you ensure that residents receive consistent care and timely responses to their needs throughout the day and night?
- 4Could you walk me through your protocol for medical emergencies and how you keep families informed when a resident requires urgent care?
- 5I see there have been a few recent state citations; could you share what steps the leadership team has taken to address those findings and improve your internal processes?
- 6How do you balance the need for safety and compliance with maintaining a welcoming, home-like environment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The Utz Terrace staff has done it's very best to support my mom and make her feel at home through a very difficult time. I can't imagine her spending this time anywhere else.”
“I cannot say enough about this staff they are excellent. They are like a family and make you feel like you are home even when you can’t be.”
“I thank the staff for the excellent and compassionate care she received. This facility is one of the best I have seen. And I am very grateful that she was taken care of with dignity and respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a moderate inspection record with 15 deficiencies across three surveys, all corrected by the provider. The most recurring issues involve fire safety equipment maintenance, dining and nutrition services, and resident care planning. Problems appear to persist across multiple surveys, particularly with sprinkler system inspections. While no families filed complaints, the pattern of repeated deficiencies in key areas like meal quality and safety systems warrants careful evaluation during your visit.
Apr 30, 2025Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 16, 2024Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 25, 2023Routine5
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Spiritrust Lutheran the Village at Utz Terrace
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit utzterrace.spiritrustlutheran.org
Medicare data downloads
Original nursing home datasets
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