Columbia Cottage Hanover, LLC
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and clean, dignified environment that feels like home. While most families report exceptional care, you should always conduct your own walkthrough to ensure the specific level of attention meets your loved one's needs.
Google Reviews
Google Reviews
15 reviews on Google“Families can expect a compassionate environment where staff members are frequently praised for being caring, friendly, and attentive to residents' needs. While the facility is noted for its cleanliness and dignified atmosphere, there are isolated instances of extreme dissatisfaction that do not reflect the broader consensus of high-quality care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained environment
- Dignified and home-like atmosphere
- Friendly and welcoming atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It’s wonderful to see how much care you put into responding to families online; how do you personally ensure that communication stays consistent between the staff and us as a family?
- 2The facility feels so clean and well-maintained; what is your daily routine for ensuring the common areas stay looking this welcoming?
- 3We love the home-like atmosphere here; what kind of daily activities or social outings do you have planned to help residents feel part of a small community?
- 4Since this is a more intimate setting with 48 residents, how do you ensure each person receives personalized attention from your staff?
- 5In the event of a medical emergency during the night, what is the specific protocol for contacting both the on-site staff and our family?
- 6How do you help new residents transition into the cottage to ensure they quickly feel the warmth and friendliness that people mention about this home?
Personalized based on this facility's data
Key Review Excerpts
“Very clean and every one so nice and helpful. Both of my parents were there and had wonderful care. We don’t know of a better place we could have put them!”
“My father in law is there and all the girls I talk to are so nice , so caring and compassionate about everyone one in there . Always happy to even see my husband and myself. The care they provide to my father in law is exceptional.”
“It's lovely. Very well taken care of. It's a bit more dignified than average nursing homes”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Columbia Cottage Hanover, LLC underwent 21 inspections, resulting in 16 clean reports and 9 reports containing violations. Documented findings included issues regarding staff training, medication administration, and the timely reporting of certain incidents.
May 7, 2025Routine
A resident experienced an unwitnessed fall and was not assessed for suspected fractures as required by the facility's post-fall policy, resulting in a hip fracture.
Sep 24, 2024Routine
A staff member who is not a medical professional administered a prescribed injectable medication to a resident.
Jun 14, 2023RoutineCleanReport
No deficiencies found during this inspection.
May 24, 2022Routine
Combustible materials, including paper products and light bulbs, were stored in close proximity to the furnace and hot water heater in the mechanical room.
A prescribed medication tube was found unlocked and accessible in a resident's bathroom cabinet.
Discrepancies were found between glucometer readings and the recorded values on the Medication Administration Record (MAR).
Jan 15, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jan 5, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jan 23, 2020RoutineCleanReport
No deficiencies found during this inspection.
Jan 8, 2020RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Columbia Cottage Hanover LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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