Avir at Lubbock
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (73%)
- High RN turnover (88%)
Bottom 25% in Texas · Critically understaffed (RN) · Very high staff turnover · Worst in AVIR HEALTH GROUP chain · $113,772 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility offers a highly-regarded physical therapy department that can be a major asset for rehabilitation. However, families should exercise extreme caution and closely monitor hygiene and medication administration, as recent reviews highlight significant concerns regarding understaffing and neglect.
Google Reviews
Google Reviews
51 reviews on Google“Families considering AVIR AT LUBBOCK should be aware of a significant divide between highly praised rehabilitation services and serious allegations regarding basic care. While many reviewers laud the physical therapy team and certain nursing staff, there are frequent and severe reports of understaffing, hygiene issues, and medical neglect.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy team
- Friendly and hardworking cleaning staff
- Compassionate nurses and aides in specific departments
- Secure facility access and controlled entry
Concerns
- Severe understaffing and slow response times (mentioned by 3 reviewers)
- Hygiene and sanitation issues (odor, soiled linens) (mentioned by 3 reviewers)
- Difficulty communicating with staff or reaching residents (mentioned by 2 reviewers)
- Inconsistent medication management and medical errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
The owner relies heavily on a library of pre-written templates that vary slightly depending on the star rating. While some responses attempt to personalize by name, the core messaging remains a repetitive set of canned phrases.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from families; how does the management team use that feedback to improve daily care?
- 2With the great reputation your rehab and physical therapy team has, how do you coordinate therapy schedules with a resident's daily routine?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4How does the housekeeping team manage linen changes and room sanitation to ensure a fresh and clean environment for residents?
- 5In the event of a medical emergency after hours, what is the process for notifying the family and ensuring immediate care?
- 6How do staff members ensure that residents are able to stay easily connected and in communication with their visiting family members?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is very caring and strives to get you back on track to go home!”
“I appreciate the staff that are showing up and doing the best they can. A lot of places including hospitals are understaffed right now. I like that they keep the access to the center locked.”
“The nurses and staff at Lubbock Hospitality took great care of my granddad in the last few months of his life. It’s a difficult yet beautiful part of life transitioning to death, and these fine people were kind and gave my granddad the dignity he deserved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety issues, with 38 complaints filed by families triggering federal investigations. The most frequent problems involve abuse prevention and reporting, medication management, and care planning. Recent violations include multiple instances where the facility failed to protect residents from abuse and neglect, with deficiencies appearing repeatedly across surveys from 2023 through 2024, suggesting persistent systemic problems rather than isolated incidents.
Sep 5, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 13, 2025Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 13, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 6, 2025Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Sep 5, 2025
$9,348
Fine
Nov 1, 2024
$38,714
Fine
Feb 8, 2024
$3,510
Fine
Dec 1, 2023
$17,596
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
4710 SLIDE RD OPCO LLC
JONATHAN CREASON
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 82 of 90 (Worst)
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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