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Nursing HomeMedicaid Investigative

South Shore Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

275 W Merrick Road, Freeport, NY 11520100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 187 Google reviews

5
4
3
2
1
South Shore Rehabilitation and Nursing Center Nursing Home in Freeport, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has a highly regarded rehabilitation department that has helped many patients regain mobility. However, families must be vigilant regarding basic care; multiple reviewers noted issues with hygiene and slow response times, particularly on nights and weekends. We strongly recommend visiting during off-hours to observe staffing levels yourself.

Google Reviews

Google Reviews

187 reviews on Google
South Shore Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the rehabilitation department and specific staff members for their dedication and effectiveness. However, a significant number of reviewers report serious concerns regarding neglect, particularly during night and weekend shifts, including issues with hygiene, slow response times, and poor communication. Families should be aware that while many report successful recovery outcomes, others describe distressing experiences with basic patient care.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities6.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Attentive and caring nursing staff (often cited by name)
  • Strong respiratory care department
  • Clean and well-maintained facility environment

Concerns

  • Neglect and slow response times for toileting and hygiene (mentioned by 9 reviewers)
  • Understaffing, particularly during night and weekend shifts (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching administration or staff (mentioned by 5 reviewers)
  • Unprofessional or rude behavior from certain staff members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(2)2.62.0'21(4)4.53.9'23(25)4.34.3'25(45)4.6'26(32)

Distribution · 192 analyzed

5
141
4
16
3
6
2
3
1
26

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the focus on physical and occupational therapy here, how do you ensure that progress made in therapy carries over into the daily routine and hygiene assistance for residents?
  • 2I noticed that communication is a priority for families; what is the standard process for us to receive updates or reach a staff member if we have concerns after business hours?
  • 3With the facility having a 3-star staffing rating, how do you manage shift transitions during nights and weekends to ensure residents' needs for toileting and hygiene are met promptly?
  • 4I see that the facility has received some state violations recently; could you walk me through the specific steps you are taking to improve your health inspection outcomes and overall quality of care?
  • 5Since dining is an area you are looking to improve, could you tell me about the current meal options and how you accommodate residents who may need extra assistance during mealtimes?
  • 6How does your respiratory care team coordinate with the nursing staff to ensure consistent monitoring and medication management for residents with complex needs?

Personalized based on this facility's data


Key Review Excerpts

My mother came not walking and left walking with her walker. The overall attention was excellent

Rehab patient's family · 2022☆☆☆☆

The nursing staff was great and timely with the medication. The facility staff was pleasant but possess a strong urine odor.

Visitor · 2024★★★☆☆

My father was at this facility for about 7 weeks for rehabilitation. Initially in a vegetative state with severe brain damage. PT Paul went above and beyond while providing his services.

Rehab patient's family · 2023★★★★★
Source: 187 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.98hrs
97%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
37%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
12.1%
NY
18.9%
Nassau
32.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
14.4%
NY
14.8%
Nassau
12.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
NY
13.3%
Nassau
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
15.3%
NY
13.8%
Nassau
11.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.4%
Worse than Avg
Here
11.4%
US
4.9%
NY
6.8%
Nassau
7.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
19.4%
NY
20.2%
Nassau
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility68.9%
Worse than Avg
Here
68.9%
US
79.8%
NY
78.8%
Nassau
83.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.4%
Mixed vs Avgs
Here
78.4%
US
81.8%
NY
77.0%
Nassau
81.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Nassau
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
4 complaint-triggered

This facility has a concerning pattern of recurring deficiencies across care planning, medication management, and infection control, with families filing four separate complaints involving abuse reporting failures and facility administration. While all 40 deficiencies across four surveys show correction dates, the persistent issues in core care areas like pressure ulcer prevention and pharmaceutical services suggest ongoing quality challenges that warrant careful consideration during your visit.

Aug 15, 2025Routine
9
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Aug 15, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 11, 2024Routine
14
0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

Apr 11, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jun 8, 2023Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 19, 2022Routine
13
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0904Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a properly installed medical gas master alarm panel.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Shore Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sapphire Care Group

Chain Size

8 facilities nationwide

Chain avg rating: 2.4/5 · Rank 6 of 8

Ownership & Management

Owners

Abramczyk, Solomon

Owner

25%

Farkowitz, Esther

Owner

45%

Platschek, Richard

Owner

5%

Schuck, Robert

Owner

25%

Key personnel

Abramczyk, SolomonW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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