South Mountain Memory Care
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a personalized, small-scale environment where staff members truly know and engage with each resident. While the care quality is exceptional, you should budget for a premium price point, as some visitors found the cost higher than other local options.
Google Reviews
Google Reviews
19 reviews analyzed“South Mountain Memory Care is highly regarded for its small, 'house-model' environment that provides a warm, home-like atmosphere and personalized attention. Families frequently praise the compassionate, highly engaged staff and the facility's ability to adapt to individual resident needs. While most reviews are overwhelmingly positive, one reviewer noted that the pricing may be higher than some alternatives.”
Quality Themes
Strengths
- Compassionate and attentive staff
- Small, home-like facility design
- Personalized, individualized resident care
- Clean and well-maintained environment
- Engaged and knowledgeable management
Concerns
- Higher price point compared to other facilities
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since this is such a small, intimate community, how do you ensure each resident's specific daily routine and personal preferences are integrated into their care plan?
- 2I noticed how much management engages with the community through feedback; how does the leadership team involve families in the decision-making process for resident care?
- 3With the focus on a home-like environment, what kind of daily social activities or sensory engagement programs are available to keep residents active and stimulated?
- 4Could you walk me through the protocols for managing medical emergencies or sudden changes in health during the overnight hours?
- 5Given the premium level of personalized care offered here, how do you justify the value of the higher price point compared to larger, more traditional facilities?
- 6How does the staff maintain such a high standard of cleanliness and facility upkeep with a resident population of this size?
Personalized based on this facility's data
Key Review Excerpts
“The smallness of the facility combined with the home-like feel and warmth of the staff were a few of the reasons why we chose and stayed with SMMC. Their continued readiness to modify their processes to accommodate my father’s moods and changes in personality showed their compassion”
“The 'small house' model is exactly as described, warm and welcoming. From day one, the team provided the support needed to us and our loved one. The team takes the time to know each resident and engage with them on a daily basis.”
“The smaller size facility allows the staff to give her much more attention and get to know her. She is treated kindly and is encouraged to participate in the daily activities. The favorite activity seems to be batting a balloon around the activities circle.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, South Mountain Memory Care underwent 22 inspections, resulting in 11 clean reports and 31 recorded violations. Findings from these inspections included issues regarding facility maintenance, documentation accuracy, and staff training requirements.
Oct 2, 2025Routine
An unlabeled clear spray bottle containing a cleaning product was found in a supply closet.
Dented cans of Great Northern beans and mushroom pieces were found on a kitchen storage rack.
A resident's Lorazepam tablet was found outside of its packaging, held in place with clear tape.
The medication administration record (MAR) contained instructions that did not match the specific application directions on the medication label.
Directions for operating the home's key-locking exit devices were not conspicuously posted near the North and South wing exit doors.
Jan 29, 2025RoutineCleanReport
No deficiencies found during this inspection.
Oct 1, 2024Routine
The binder containing previous year's License Inspection Summary reports was not stored in a public and conspicuous area.
A 24-hour report binder and a narcotic count binder containing confidential resident information were found in an unlocked cabinet in the dining area.
On the third shift on 9/14/24, no staff members in the building possessed current First Aid and CPR training certification.
Staff members did not receive the required annual training on medication self-administration for the 2023 training year.
A staff member did not receive the required annual fire safety training by a fire safety expert for the 2023 training year.
Dec 13, 2023Routine
The most recent inspection summary and Chapter 2600 regulations were not posted in a conspicuous area, but were instead kept in a binder behind a piano.
A can of Clorox Disinfectant Spray, labeled as a hazard, was found in an unlocked cupboard in the kitchen.
The bedside lamp in Resident room 105 was missing a light bulb, leaving no source of illumination near the bed.
A review of a resident's glucometer showed a discrepancy between the device reading and the entry recorded on the MAR.
The Resident Support Plan (RASP) for Resident #1 failed to indicate the resident's date of admission.
Sep 13, 2022RoutineCleanReport
No deficiencies found during this inspection.
Aug 8, 2022Routine
An allegation of sexual assault was made regarding a staff member and a resident, involving an investigation by the police department.
Jun 24, 2022RoutineCleanReport
No deficiencies found during this inspection.
Feb 4, 2022RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
South Mountain Memory Care LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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