Cedar Crest Post Acute
Strong Medicare quality ratings; families often praise highly motivating and effective physical/occupational therapy. Still worth an in-person visit.
based on 238 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients regain strength, the facility has a significant pattern of neglect regarding call-bell response times and basic hygiene. If you consider this facility, we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand, and ask for a clear, written plan on how they handle communication with families.
Google Reviews
Google Reviews
238 reviews on Google“Cedar Crest Post Acute receives highly polarized feedback, with many patients praising the therapy department for being motivating and effective, while others report severe neglect and staffing issues. Families frequently cite concerns regarding slow call-bell response times, poor hygiene, and communication gaps with administration. While some residents describe a clean, renovated facility with attentive staff, others warn of a 'house of horrors' where basic care needs are ignored.”
Quality Themes
Tap a score for detailsStrengths
- Highly motivating and effective physical/occupational therapy
- Friendly and compassionate nursing staff (specific individuals named)
- Clean and well-maintained facility renovations
- Supportive and responsive administrative staff for some families
Concerns
- Slow or ignored call bell response times (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 8 reviewers)
- Poor food quality and lack of dietary oversight (mentioned by 6 reviewers)
- Lack of communication from administration and case managers (mentioned by 5 reviewers)
- Disorganized care planning and medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you ensure that progress made in therapy carries over into the resident's daily routine and mobility assistance?
- 2I noticed that some families have expressed concerns regarding call bell response times; what is your current protocol for monitoring these alerts to ensure residents receive timely assistance?
- 3Could you walk me through your process for managing hygiene and toileting schedules to ensure residents are consistently comfortable and well-cared for?
- 4Since dining is such an important part of daily life, what steps are you taking to improve the quality of meals and ensure that dietary needs are being met for each resident?
- 5How does your team coordinate care planning and medication management to ensure that information is accurately communicated between nursing staff, doctors, and family members?
- 6I see that you actively engage with feedback online; what is your preferred method for keeping families updated on their loved one's care plan and any changes in their health status?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent here to have OT & PT for her Neuropathy. NOW SHE IS IN ICU FIGHTING FOR HER LIFE ON A VENTILATOR FROM RSV, SEPSIS AND A LUNG INFECTION. Facility never quarantined when RSV started running rampant.”
“The therapy department was outstanding all the therapist work as a team and are very motivating. The nursing staff and the CNA‘s for the most part do A great job.”
“They left her in dirty diapers for hours even after she rang the bell. This made her sore ... Who wouldn't get sore let alone unsanitary.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cedar Crest Post Acute shows recurring issues with fire safety, care planning, and medication management across multiple years, with some problems persisting despite corrections. Two families filed complaints about resident rights and care planning. The facility has received 28 deficiencies over five surveys, with fire safety violations appearing repeatedly from 2023-2025, suggesting ongoing challenges maintaining safety standards and quality care.
Apr 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 26, 2025Routine12
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 3, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 10, 2024Routine6
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 8, 2023Routine8
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Cedar Crest Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 45 of 80
Ownership & Management
Owners
Cedar Crest Operator Holdings LLC
Owner · Organization
Lineage Holdings LLC
Owner (parent company) · Organization
Quinto Lineage LLC
Owner (parent company) · Organization
Skilled Venture LLC
Owner (parent company) · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
238 reviews from families & visitors
Official Website
Visit cedarcrestpostacute.com
Medicare data downloads
Original nursing home datasets
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