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Nursing HomeMedicaid Investigative

South Hills Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1166 E. 28th Avenue, Amazon · Eugene, OR 97403110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 61 Google reviews

5
4
3
2
1
South Hills Rehabilitation Center Nursing Home in Eugene, OR — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 9.0)
  • High staff turnover (73%)
  • High RN turnover (90%)

Bottom 25% in OR · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · Worst in VOLARE HEALTH chain · $121,905 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While some residents report successful rehabilitation, the facility has a concerning history of inconsistent care and hygiene issues. If you choose this facility, we strongly recommend daily visits to monitor your loved one's condition and to ensure that basic needs like hygiene and medication management are being met.

Google Reviews

Google Reviews

61 reviews on Google
South Hills Rehabilitation Center receives highly polarized feedback, with some families praising the attentive nursing staff and effective physical therapy, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with understaffing, poor hygiene, and inconsistent medical care, particularly during off-hours or weekends. Families considering this facility should be aware of the stark contrast between the positive experiences of some residents and the alarming reports of neglect from others.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean3.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Many staff members described as friendly and compassionate
  • Well-maintained building and pleasant outdoor spaces
  • Strong support for post-surgical recovery

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
  • Poor hygiene and cleanliness (urine odors, dirty equipment) (mentioned by 5 reviewers)
  • Inconsistent or poor quality of food/dietary management (mentioned by 5 reviewers)
  • Lack of communication with family members (mentioned by 4 reviewers)
  • Medication errors or mismanagement (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(5)'21(2)'23(13)'25(2)'26(8)

Distribution · 64 analyzed

5
30
4
7
3
5
2
2
1
20

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that South Hills has a strong reputation for post-surgical recovery and therapy; how do you coordinate that care with the nursing team to ensure consistency?
  • 2Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are addressed in a timely manner?
  • 3We value clear communication; what is your standard process for keeping family members updated on changes in a resident's health or care plan?
  • 4I see that the facility has a 1/5 rating for health inspections; what specific steps has the leadership team taken over the past year to address those identified deficiencies?
  • 5Could you walk me through your current system for medication administration to ensure accuracy and prevent errors?
  • 6We read that the outdoor spaces are quite pleasant; what kind of daily activities or social opportunities are available to help residents enjoy those areas and stay engaged?

Personalized based on this facility's data


Key Review Excerpts

They didn't shower my mother in over 10 days. She's a vegetarian yet they brought her a plate full of meat and then says they were going to get ' aggressive ' if she didn't eat enough then stopped bringing her food all together.

Family member · 2023☆☆☆☆

My dad came here and over the span of my time visiting, the whole place reeked of urine, floors were sticky. The paper towel dispenser in my dad's bathroom didn't work and they never fixed it despite telling them several times.

Family member · 2025☆☆☆☆

My 88 year old Mother was sent to South Hills Rehab, after falling and breaking a hip... the staff on both floors were always very attentive to her needs, they were friendly and understanding of the stresses involved in an elderly individual going through so many changes.

Long-term resident's family · 2024★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
5.72hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
15.3%
OR
22.5%
Lane
18.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OR
4.9%
Lane
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
14.4%
OR
15.3%
Lane
14.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
15.5%
OR
14.0%
Lane
10.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
19.4%
OR
22.1%
Lane
20.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility94.0%
Worse than Avg
Here
94.0%
US
95.5%
OR
95.2%
Lane
99.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.9%
Worse than Avg
Here
57.9%
US
79.8%
OR
81.2%
Lane
82.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.7%
Mixed vs Avgs
Here
85.7%
US
81.8%
OR
85.5%
Lane
87.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
OR
1.5%
Lane
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (10.4)
28 complaint-triggered
$121,905 in fines

Multiple families have filed complaints against South Hills Rehabilitation Center, triggering over one-third of the facility's 73 deficiencies. The most persistent issues involve nursing staffing levels, infection control, and safety hazards. Recent surveys show recurring problems with protecting residents from abuse and neglect, adequate nursing coverage, and basic care delivery, with some deficiencies repeating across multiple years despite reported corrections.

Apr 13, 2026Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 9, 2026Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 9, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 11, 2025Routine
13
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

Oct 16, 2024Complaint
8
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 22, 2024Routine
22
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Federal Penalties

Fine

Feb 9, 2026

$44,415

Fine

Aug 11, 2025

$79,238

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Hills Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Volare Health

Chain Size

16 facilities nationwide

Chain avg rating: 1.7/5 · Rank 13 of 15 (Worst)

Ownership & Management

Owners

Pac 12 Opco Holdco LLC

Owner · Organization

100%

Knox Healthcare Pac 12 Holdings LLC

Owner (parent company) · Organization

Pac 12 Holdings LLC

Owner (parent company) · Organization

Pac 12 Pinnacle Holdco LLC

Owner (parent company) · Organization

Hagler, Alexander

Owner (parent company)

Knox, Donald

Owner (parent company)

Key personnel

Camas Ridge Propco LLC5% or Greater Mortgage InterestKnox, DonaldOfficer / DirectorSmith, BrianOfficer / DirectorVolare Health LLCManagerDunham, SarahManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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