South Hills Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 9.0)
- High staff turnover (73%)
- High RN turnover (90%)
Bottom 25% in OR · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · Worst in VOLARE HEALTH chain · $121,905 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some residents report successful rehabilitation, the facility has a concerning history of inconsistent care and hygiene issues. If you choose this facility, we strongly recommend daily visits to monitor your loved one's condition and to ensure that basic needs like hygiene and medication management are being met.
Google Reviews
Google Reviews
61 reviews on Google“South Hills Rehabilitation Center receives highly polarized feedback, with some families praising the attentive nursing staff and effective physical therapy, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with understaffing, poor hygiene, and inconsistent medical care, particularly during off-hours or weekends. Families considering this facility should be aware of the stark contrast between the positive experiences of some residents and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Many staff members described as friendly and compassionate
- Well-maintained building and pleasant outdoor spaces
- Strong support for post-surgical recovery
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor hygiene and cleanliness (urine odors, dirty equipment) (mentioned by 5 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 5 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
- Medication errors or mismanagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that South Hills has a strong reputation for post-surgical recovery and therapy; how do you coordinate that care with the nursing team to ensure consistency?
- 2Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are addressed in a timely manner?
- 3We value clear communication; what is your standard process for keeping family members updated on changes in a resident's health or care plan?
- 4I see that the facility has a 1/5 rating for health inspections; what specific steps has the leadership team taken over the past year to address those identified deficiencies?
- 5Could you walk me through your current system for medication administration to ensure accuracy and prevent errors?
- 6We read that the outdoor spaces are quite pleasant; what kind of daily activities or social opportunities are available to help residents enjoy those areas and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“They didn't shower my mother in over 10 days. She's a vegetarian yet they brought her a plate full of meat and then says they were going to get ' aggressive ' if she didn't eat enough then stopped bringing her food all together.”
“My dad came here and over the span of my time visiting, the whole place reeked of urine, floors were sticky. The paper towel dispenser in my dad's bathroom didn't work and they never fixed it despite telling them several times.”
“My 88 year old Mother was sent to South Hills Rehab, after falling and breaking a hip... the staff on both floors were always very attentive to her needs, they were friendly and understanding of the stresses involved in an elderly individual going through so many changes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against South Hills Rehabilitation Center, triggering over one-third of the facility's 73 deficiencies. The most persistent issues involve nursing staffing levels, infection control, and safety hazards. Recent surveys show recurring problems with protecting residents from abuse and neglect, adequate nursing coverage, and basic care delivery, with some deficiencies repeating across multiple years despite reported corrections.
Apr 13, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 11, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Oct 16, 2024Complaint8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 22, 2024Routine22
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Feb 9, 2026
$44,415
Fine
Aug 11, 2025
$79,238
Ownership & Operations
Who Operates This Facility
South Hills Rehabilitation Center
for profit
Chain Affiliation
Volare Health
16 facilities nationwide
Chain avg rating: 1.7/5 · Rank 13 of 15 (Worst)
Ownership & Management
Owners
Pac 12 Opco Holdco LLC
Owner · Organization
Knox Healthcare Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Pinnacle Holdco LLC
Owner (parent company) · Organization
Hagler, Alexander
Owner (parent company)
Knox, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit southhillsncc.com
Medicare data downloads
Original nursing home datasets
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