Sonoma Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and navigating the complexities of medical transitions due to their standout therapy and social work teams. However, families must be extremely vigilant regarding daily hygiene and nursing responsiveness, as multiple recent reports indicate significant lapses in basic care and staffing.
Google Reviews
Google Reviews
50 reviews analyzed“Families considering Sonoma Post Acute will find a highly-regarded therapy department and social work team that excel at coordinating transitions and rehabilitation. However, recent reviews raise serious concerns regarding hygiene, frequent neglect, and significant understaffing that can lead to residents being left in soiled linens for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional therapy and rehabilitation services
- Compassionate social work and admissions coordination
- Professional and attentive nursing staff in certain departments
- Clean and well-maintained facility environment
Concerns
- Severe neglect regarding hygiene and diaper changes (mentioned by 3 reviewers)
- Staffing shortages leading to slow response to call lights (mentioned by 2 reviewers)
- Inconsistent quality of nursing care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized, empathetic responses to critical reviews by acknowledging specific grievances and offering direct contact information for management. For positive reviews, the responses vary between short, templated gratitudes and more detailed acknowledgments of specific staff members.
Questions for Your Tour
- 1We've heard wonderful things about the therapy and rehab services here; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that personal hygiene and regular care needs, like incontinence assistance, are managed consistently throughout every shift?
- 3With the recent focus on improving health inspections, what specific steps is the facility taking to address recent state violations and improve care standards?
- 4What is the protocol for responding to call lights, and how do you ensure residents receive timely assistance even during busy periods?
- 5How does the admissions and social work team help families transition into the facility and stay connected with what's happening in their loved one's life?
- 6What kind of daily activities or social programs are available to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“A special thank you to the therapy department for working so hard to help her return to her baseline. Your dedication truly made a difference.”
“JC was absolutely amazing in helping coordinate the move-in for my new resident. He was so caring, patient, and professional throughout the entire process.”
“My mother has had to sit in her dirty diaper for ever! After calling the nurse a million times she finally came after 30 min.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple family complaints, with at least 10 complaint-triggered deficiencies including serious issues like improper background checks for staff with abuse findings. The most recurring problems involve care planning and quality standards, medication management, and nutrition services. While most deficiencies show correction dates, the pattern of repeated complaints about care quality and staff competency, spanning from 2022 through 2025, suggests ongoing concerns that warrant careful consideration during your visit.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 20, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Ownership & Operations
Who Operates This Facility
Sonoma Post Acute
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 125 of 260
Ownership & Management
Owners
Providence Group Wine Country LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit sonomapostacute.com
Medicare data downloads
Original nursing home datasets
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