Broadway Villa Post Acute
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a modern, clean environment. However, families must be extremely vigilant regarding patient safety and medication accuracy, as recent reviews highlight serious concerns regarding falls and staffing shortages.
Google Reviews
Google Reviews
42 reviews analyzed“Families often praise the facility for its exceptional physical therapy, occupational therapy, and the compassionate nature of the nursing and CNA staff. However, there are serious, recurring allegations regarding patient neglect, medication errors, and unsafe transfers. Additionally, many reviewers report significant difficulties communicating with the facility via telephone and concerns regarding understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and attentive nursing and CNA staff
- Clean and modern renovated facility
- Multilingual staff capabilities
Concerns
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Understaffing leading to neglected cleaning or care (mentioned by 2 reviewers)
- Patient safety issues including falls and bruises (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy teams; how do the physical and occupational therapists work with residents to help them regain their independence?
- 2Since we want to stay closely connected, what is the best way for us to reach the nursing staff or a supervisor if we have a quick question during the day?
- 3What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
- 4Could you tell us more about your protocols for medication management and how you ensure everything is administered accurately and on time?
- 5What specific steps does your team take to prevent falls and ensure resident safety, especially during the night shifts?
- 6We'd love to know more about the dining experience—how are meals planned, and how do you ensure the food is both nutritious and enjoyable for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team was fantastic—they tailored her exercises to her specific needs and patiently guided her through each step, celebrating every bit of progress.”
“The facility is clean, well-organized, and has plenty of amenities that made my grandfather’s stay comfortable. The nursing team is skilled and attentive.”
“My mom has been here for almost 4 weeks for rehab but little rehab has been done, and she complains they are not giving her enough pain medicine. Oh and the food looks like something you would feed a dog.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, with concerning recurring issues including resident safety hazards and inadequate nursing supervision that persist across surveys from 2022 through 2025. The facility struggles most with accident prevention and safety, care planning and assessment, and medication management. Recent complaints involved abuse reporting failures and safety violations, though all deficiencies show correction dates, indicating the facility addresses identified problems when cited.
Feb 27, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 21, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 23, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Broadway Villa Post Acute
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 85 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit broadwayvillapostacute.com
Medicare data downloads
Original nursing home datasets
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