Solaris Healthcare Pensacola
Strong Medicare quality ratings; families often praise warm and inviting facility atmosphere. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
Sodalis Pensacola is widely regarded for its warm, welcoming environment and helpful staff, making it a strong contender for those seeking an active assisted living community. However, because some families have reported concerns regarding transparency and the quality of care for residents with higher needs, we recommend asking specific questions about how the facility handles care plan adjustments and communication during conflicts.
Google Reviews
Google Reviews
38 reviews on Google“Sodalis Pensacola is frequently praised for its warm, inviting atmosphere and dedicated staff who are described as welcoming and attentive to residents. While many families report a positive experience with the facility's transition process and environment, some reviewers have raised concerns regarding transparency, integrity, and the quality of care provided to residents who require more intensive support.”
Quality Themes
Tap a score for detailsStrengths
- Warm and inviting facility atmosphere
- Attentive and friendly staff
- Helpful administrative and marketing team
- Clean and well-maintained living spaces
Concerns
- Lack of transparency and integrity in management (mentioned by 2 reviewers)
- Inconsistent quality of care for residents with complex needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a 5-star CMS health inspection rating, what specific protocols do you have in place to maintain such high standards of cleanliness and safety on a daily basis?
- 2I noticed your staffing rating is a 3 out of 5; how do you ensure consistent, high-quality attention for residents who may have more complex medical needs?
- 3I see that your team actively engages with feedback online; how do you foster an environment of open communication and transparency with families if concerns arise regarding a loved one's care?
- 4What does a typical day look like for a resident here, and how do you tailor activities to keep everyone engaged and feeling at home?
- 5Since you have a large capacity of 180 residents, how does your team ensure that each individual receives personalized care and that no one feels lost in the shuffle?
- 6How is your medical team structured to handle emergencies or sudden changes in a resident's health status, especially during the evenings or weekends?
Personalized based on this facility's data
Key Review Excerpts
“Most important, every single staff member we've met, from the custodial staff to the Executive Director, has been welcoming and helpful. We've had first-hand experience with other similar facilities. Sodalis-Pensacola is far superior to any other we've experienced.”
“The staff is unkind to residents who are not classified as 'easy' or 'simple'. If any resident mKes their job 'difficult' the staff become unruly - i.e. meals are not warm, paid diaper services are undone for days, paid room cleaning services undone for days.”
“Do not trust Sodalis. Do you take the information given prior to, or after you are a resident, as factual because there is a genuine problem with transparency and integrity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Solaris Healthcare Pensacola has 11 federal deficiencies across three surveys, all corrected by the facility. The most recurring issues involve care planning (appearing in multiple surveys), fire safety systems, and infection control. While deficiencies span resident care, dietary services, and facility administration, all violations have been addressed with correction dates provided, suggesting the facility responds to identified problems.
Jun 12, 2025Routine1
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Mar 21, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 13, 2023Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Pensacola
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 22 (Best)
Ownership & Management
Owners
Pensacola Healthcare Holdings, LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit sodalissenior.com
Medicare data downloads
Original nursing home datasets
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