Nursing HomeMedicaid

Olive Branch Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

8325 University Parkway, North Central Pensacola · Pensacola, FL 32514|90 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 116 Google reviews

(850) 898-8000 Directions Website

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What this means for your family

This facility has a strong reputation for rehabilitation therapy and compassionate long-term care, but there is a clear pattern of inconsistency. Families should conduct an in-person tour during a weekend or evening to observe staffing levels and cleanliness, and specifically ask for a clear policy on how they handle communication and call-bell response times.

Google Reviews

116 reviews on Google

“OLIVE BRANCH HEALTH AND REHABILITATION CENTER (formerly Solaris Healthcare) receives highly polarized feedback. Many families praise the facility for its compassionate nursing staff, effective rehabilitation therapy, and engaging activities, while a significant number of negative reviews cite serious concerns regarding neglect, poor communication, and hygiene issues.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Engaging activities and holiday events
Professional and helpful case management

Concerns

Unresponsive call bells and delayed patient care (mentioned by 6 reviewers)
Poor communication with families and unreturned phone calls (mentioned by 5 reviewers)
Hygiene issues, including odors and soiled linens (mentioned by 4 reviewers)
Loss of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 230 analyzed

174

⚡42 reviews posted between Jul 28, 2025 – Aug 8, 2025 · 42 were 5-star

⚡28 reviews posted between Aug 5, 2025 – Aug 8, 2025 · 28 were 5-star

⚡12 reviews posted between Sep 10, 2025 – Sep 10, 2025 · 12 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1I've heard wonderful things about your holiday events and activities; could you tell me more about what a typical week looks like for the residents here?
2We want to make sure our loved one is always heard; what is your process for ensuring call bells are answered promptly and care is delivered without delay?
3How does the nursing team manage medication schedules to ensure everything is handled accurately and safely?
4Communication is so important to us; what is the best way for us to stay in regular contact with the care team and receive updates on our family member?
5What steps does your housekeeping and laundry team take to ensure the rooms and linens are kept fresh and clean every day?
6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The team’s expertise in managing her dementia was truly impressive. They created a calm, structured environment that helped reduce her confusion and anxiety.”

Memory care family member · 2025★★★★★

“Within four weeks at Solaris, my father is now getting around in a wheel chair on his own and within the oversight of their PT program, he has been able to take several steps.”

Rehab patient's family · 2025★★★★★

“My phone calls we rarely returned and when I did speak to someone they weren't very nice or helpful. Medication was missing and call bells weren't answered for up to two hours 4 different times.”

Family member · 2020★☆☆☆☆

Source: 116 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.03hrs

Registered nurses for medical care

Total Nursing

5.09hrs

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

79.8%

94.7%

Escambia

94.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

94.8%

Escambia

94.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.2%

Worse than Avg

Here

2.2%

1.6%

1.5%

Escambia

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (7.3)

2 complaint-triggered

This facility has 12 deficiencies across multiple care areas, with one complaint filed by families regarding infection control. The most recurring issues involve infection control programs, specialized medical care (dialysis, respiratory, pain management), and medication oversight. While all deficiencies show correction dates, infection control problems appeared in both complaint-triggered and routine surveys, suggesting potential ongoing challenges in this critical safety area.

Feb 24, 2026Complaint1 finding

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 9, 2025Routine4 findings

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

Jul 25, 2023Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 25, 2022Routine7 findings

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0933Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that periodic evaluations are made of hazards that could be encountered during surgical procedures, and fire prevention procedures are established.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Olive Branch Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Olive Branch Operating Holdings LLC

Owner · Organization

100%

Dawn Ogc Panhandle Partners LLC