Solace Glen at Cypresswood
Families consistently rate this highly — reviewers highlight compassionate and caring caregivers. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate caregivers and excellent memory care programming. However, families should be vigilant regarding management communication, as several reviewers have noted issues with unprofessionalism and lack of transparency during critical transitions.
Google Reviews
Google Reviews
41 reviews analyzed“Families generally praise this facility for its loving, family-like atmosphere and high-quality memory care, with many noting that residents appear happy and engaged. However, there are significant, recurring criticisms regarding management's professional conduct and a lack of communication with families during medical or administrative changes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring caregivers
- Engaging resident activities and family events
- Clean and beautiful facility environment
- High-quality, balanced dining options
Concerns
- Unprofessional management and poor treatment of staff (mentioned by 3 reviewers)
- Poor communication regarding medical changes or family updates (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your caregivers; how do you foster that culture of care within your team?
- 2The dining options look lovely in photos—could you tell us more about how the menus are balanced and how residents participate in meal planning?
- 3What is your specific process for ensuring families are kept updated immediately when there are any changes in a resident's medical status or daily care?
- 4Could you walk us through what a typical day of engaging activities looks like for residents, especially for those in the memory care wing?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
- 6We noticed you host many family events; how do you involve families in the community life at Solace Glen?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very kind and loving and they treat her like family. The chef is world class and provides a balanced meal for the residents.”
“The management and the director Delena, truly has a heart for memory care. They love their staff and show it!”
“The day me and my family put him in AUTUMN LEAVES after I had been caring for him 7 years at home with dementia growing into Alzheimer's both our lives have turned around.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Solace Glen at Cypresswood has faced several regulatory challenges, including past issues with fire safety equipment maintenance and employee background check procedures. More recently, the facility has incurred administrative penalties related to staffing levels and resident safety protections. Families should monitor these records closely to ensure the facility is maintaining its required standards for care and safety.
Mar 17, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to have sufficient staff to assure that each resident would receive the kind and amount of supervision and care required to meet basic needs.
Nov 19, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jun 17, 2021Routine
Health Code (4 violations) | Life Safety Code (5 violations)
The facility failed to search the NAR and EMR annually.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to conduct criminal history checks of employees and applicants.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to report within 24 hours of positive confirmation the first confirmed case of COVID-19 in staff or residents and the first confirmed case after a facility has been without cases for 14 days or more.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Psf I Cypresswood Opco, LLC
for profit
SPRING CARE PROPERTIES MANCO LLC
DELENA CLARK
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit frontiermgmt.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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