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Nursing HomeMedicaid

Sitter and Barfoot Veterans Care Center

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

1601 Broadrock Blvd, Mcguire Veterans Hospital · Richmond, VA 23224200 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 43 Google reviews

5
4
3
2
1
Sitter and Barfoot Veterans Care Center Nursing Home in Richmond, VA — Street View
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What this means for your family

This facility is highly regarded for its veteran-focused care and responsive communication, making it a top choice for many families. While the vast majority of experiences are excellent, we recommend that you tour the facility during off-hours to verify cleanliness and staffing levels, as a few reviewers noted occasional odors or concerns regarding response times.

Google Reviews

Google Reviews

43 reviews on Google
Sitter and Barfoot Veterans Care Center is highly regarded by families for its compassionate staff and clean, modern facilities. Many reviewers emphasize that the center provides a significant improvement in care compared to previous nursing homes their loved ones have experienced. While the vast majority of feedback is glowing, a few isolated reports mention concerns regarding facility odors and historical issues with response times.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities8.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean, well-maintained building
  • Responsive communication with families
  • Strong focus on veteran-specific care

Concerns

  • Occasional facility odors (mentioned by 2 reviewers)
  • Reports of slow response times or neglect (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'15(2)'17(3)'19(2)'21(1)'23(1)'25(13)'26(2)

Distribution · 47 analyzed

5
38
4
4
3
0
2
1
1
4

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's commitment to veterans, what specific programs or daily activities are available to help residents maintain their connection to their military background?
  • 2I noticed the health inspection rating is a 3 out of 5; could you walk me through the steps the facility is currently taking to address recent state violations and improve those specific metrics?
  • 3We have heard wonderful things about the attentiveness of your nursing staff, but how does the facility ensure consistent response times for residents when they need assistance?
  • 4Maintaining a fresh and comfortable environment is important to us; what is your current protocol for facility maintenance and housekeeping to ensure the living areas remain odor-free?
  • 5Since you have a 4-star staffing rating, how do you manage shift handovers to ensure that my family member's medical needs are communicated clearly and met without interruption?
  • 6In the event of a medical emergency, what is your specific protocol for coordinating care with local hospitals and keeping family members informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

They call and text me at least 2 to 3 times a month on whatever happens in there. I am very happy that there is always someone around to help him.

Memory care family member · 2025★★★★★

The staff, the administrators, the rooms, the facility, the care is wonderful. The people there are very dedicated and take excellent care of my husband.

Long-term resident's family · 2025★★★★★

The staff are great and all are very nice,the building is very clean and still looks new,like it just opened, although they've been open for almost 12years.

Rehab patient · 2023★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
4.92hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
VA
16.9%
Richmond city
39.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.0%
Worse than Avg
Here
78.0%
US
93.4%
VA
91.0%
Richmond city
94.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
19.5%
VA
20.4%
Richmond city
18.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.6%
Worse than Avg
Here
18.6%
US
15.5%
VA
14.2%
Richmond city
11.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
14.4%
VA
15.3%
Richmond city
6.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.3%
Worse than Avg
Here
10.3%
US
4.9%
VA
5.0%
Richmond city
3.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility36.7%
Worse than Avg
Here
36.7%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility43.5%
Worse than Avg
Here
43.5%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (14.5)
1 complaint-triggered

This facility shows a pattern of deficiencies across multiple care areas, with one complaint filed by a family regarding pressure sore care. The most recurring issues involve resident rights violations, quality of care problems, and medication management concerns. While all deficiencies appear corrected by the facility, the pattern spans four surveys from 2018-2025, suggesting ongoing compliance challenges in maintaining consistent standards of care.

Jun 5, 2025Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Sep 6, 2023Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 2, 2021Routine
12
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Sep 12, 2018Routine
13
0804Actual harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sitter and Barfoot Veterans Care Center

Organization Type

government

Ownership & Management

Owners

Commonwealth of Virginia

Owner · Organization

Key personnel

Jennings, RobynManaging Control - Governing BodyJennings, RobynManagerJennings, RobynAdp of the SnfMughal, AmjadAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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