Nursing HomeMedicaid Investigative

Sinking Spring Skilled Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3000 Windmill Road, Sinking Spring, PA 19608|214 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 120 Google reviews

(610) 670-2100 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Above-median deficiencies (9 vs median 8.0)

Below average in PA · Below recommended RN staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility's physical therapy department is highly regarded and could be an excellent choice for short-term recovery. However, the recurring reports of neglect and poor communication in the memory care unit are significant red flags. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care directly.

Google Reviews

120 reviews on Google

“Sinking Spring Skilled Nursing and Rehabilitation receives highly polarized feedback, with many families praising the physical therapy department and specific staff members for their dedication. However, there are recurring, serious allegations regarding neglect, poor communication, and understaffing, particularly in the memory care unit. Families should be aware of significant inconsistencies in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Specific nursing and aide staff noted for compassion
Clean, well-maintained facility environment
Engaging activities program

Concerns

Understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
Poor communication with families regarding medical status or incidents (mentioned by 8 reviewers)
Frequent falls or lack of fall prevention protocols (mentioned by 5 reviewers)
Poor quality or unappealing food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 122 analyzed

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you have a very active therapy program; how do your physical and occupational therapists coordinate with the nursing staff to ensure residents stay mobile and safe?
2With a facility of this size, what is your specific process for ensuring families are kept in the loop regarding any changes in a loved one's health or daily status?
3I see that you are very engaged with online feedback; how do you use that family input to improve the dining experience and food quality for residents?
4Given the importance of safety, what specific fall prevention protocols are in place for residents who may be at higher risk?
5Could you walk me through how your team manages call-bell response times to ensure that residents receive timely assistance when they need it?
6What are some of the most popular activities in your current program, and how do you encourage residents to participate and socialize throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The PT / OT department were / ARE great. Taking care of not only my main reason for being there, but also being mindful of the other issues that I have be”

Rehab patient · 2026★★★★★

“My mom from day one has been so happy with her rehab stay and couldn’t say enough how happy she was this is where she ended up to rehab after a recent surgery and hospital stay.”

Long-term resident's family · 2025★★★★★

“The absolute worse facility for dementia patients. Besides the lousy care my mother received, once she passed away they sent her body to the wrong crematory.”

Memory care family member · 2025★☆☆☆☆

Source: 120 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.42hrs

56%

Registered nurses for medical care

Total Nursing

3.31hrs

81%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

35%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

12.1%

8.3%

Berks

19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility27.6%

Worse than Avg

Here

27.6%

15.5%

17.7%

Berks

15.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

15.3%

18.4%

Berks

21.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

93.4%

87.1%

Berks

88.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility13.4%

Better than Avg

Here

13.4%

14.4%

17.5%

Berks

20.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

93.5%

Berks

94.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.5%

Better than Avg

Here

87.5%

79.8%

68.7%

Berks

64.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility80.4%

Mixed vs Avgs

Here

80.4%

81.8%

69.2%

Berks

68.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.4%

Berks

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

1penalties

Near state avg (10.1)

17 complaint-triggered

Multiple families filed reports triggering 16 complaint inspections at this facility, revealing concerning patterns in resident protection, resident rights, and basic care. The facility has struggled with protecting residents from abuse and neglect (including one severe incident), maintaining proper resident rights including dignified treatment, and providing adequate daily care assistance. While all issues show correction dates, the recurring nature of abuse protection failures, resident rights violations, and care deficiencies across multiple years suggests ongoing quality concerns families should carefully evaluate.

Mar 4, 2026Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 8, 2026Complaint3 findings

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 26, 2025Routine1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 26, 2025Complaint2 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 9, 2025Complaint1 finding

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Mar 27, 2025Complaint2 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Mar 27, 2025

$17,342

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sinking Spring Skilled Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 99 of 188

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Gen Operations I LLC