Highlands at Wyomissing
Strong Medicare quality ratings; families often praise beautiful, well-designed facilities. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While the Highlands offers a beautiful environment and excellent physical therapy, recent reports indicate a concerning decline in the quality of daily care, particularly in memory and personal care wings. We strongly advise families to conduct unannounced visits and speak directly with current staff and residents about maintenance response times and daily assistance levels before committing.
Google Reviews
Google Reviews
39 reviews on Google“The Highlands at Wyomissing is a visually impressive retirement community that receives praise for its upscale amenities, beautiful grounds, and high-quality physical therapy services. However, recent reviews highlight significant concerns regarding substandard care in the memory care and personal care wings, including issues with hygiene, pest control, and unresponsive maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-designed facilities
- Effective physical and occupational therapy
- Upscale dining and community amenities
- Engaging social programs and trips
Concerns
- Substandard care and lack of assistance in memory/personal care (mentioned by 3 reviewers)
- Understaffing leading to long wait times and poor service (mentioned by 2 reviewers)
- Poor maintenance and hygiene issues (heat, pests) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a beautiful and well-designed facility, how do you ensure that the upkeep and cleanliness of the individual resident rooms and common areas are maintained daily?
- 2We are so impressed by your 5-star CMS health inspection rating; could you tell us more about your specific protocols for medication management and ensuring accuracy?
- 3Since we are looking for a high level of support, how does the care team specifically assist residents with personal care and those experiencing memory challenges?
- 4We've heard wonderful things about your upscale dining and social trips; what does a typical weekly calendar of activities look like for the residents?
- 5In the event of a medical emergency after hours, what is the communication process between the nursing staff and our family?
- 6How do you ensure that the staff is able to provide timely assistance to all residents, even during busier meal times or shift changes?
Personalized based on this facility's data
Key Review Excerpts
“I am not sure how they treat women in memory, but I do know that in the memory they don’t have experience with dementia and the nurses are overworked.”
“While my mother in law has been a resident for 17 years she was recently been placed in Aspire care assisted living which has been substandard for care of a 97 year old with memory issues.”
“My mother has not had operating heat in her room for approximately 72 hours, that we know of. When I went today we were told that someone would be out from maintenance tomorrow but how is it acceptable living conditions to have her in a room without working heat in temperatures well below freezing?”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and infrastructure issues, with 19 deficiencies across three surveys primarily involving fire safety systems, electrical equipment, and emergency preparedness. The most frequent problems involve smoke detection and fire safety systems, building safety and exits, and electrical systems that have persisted across multiple inspections from 2023 to 2025, though the facility has provided correction dates for all identified issues.
May 21, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 18, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 29, 2023Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Highlands at Wyomissing
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit thehighlands.org
Medicare data downloads
Original nursing home datasets
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