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Strong Medicare quality ratings; public reviewers often praise beautiful, well-designed facilities. Still worth an in-person visit.
based on 39 Google reviews
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Highlands at Wyomissing has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-designed facilities and effective physical and occupational therapy. Review the component ratings and current source records before deciding.
The Highlands at Wyomissing is a visually impressive retirement community that receives praise for its upscale amenities, beautiful grounds, and high-quality physical therapy services. However, recent reviews highlight significant concerns regarding substandard care in the memory care and personal care wings, including issues with hygiene, pest control, and unresponsive maintenance.
Quality Themes
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Concerns
Rating Trends
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Distribution · 36 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I am not sure how they treat women in memory, but I do know that in the memory they don’t have experience with dementia and the nurses are overworked.”
“While my mother in law has been a resident for 17 years she was recently been placed in Aspire care assisted living which has been substandard for care of a 97 year old with memory issues.”
“My mother has not had operating heat in her room for approximately 72 hours, that we know of. When I went today we were told that someone would be out from maintenance tomorrow but how is it acceptable living conditions to have her in a room without working heat in temperatures well below freezing?”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of recurring safety and infrastructure issues, with 19 deficiencies across three surveys primarily involving fire safety systems, electrical equipment, and emergency preparedness. The most frequent problems involve smoke detection and fire safety systems, building safety and exits, and electrical systems that have persisted across multiple inspections from 2023 to 2025, though the facility has provided correction dates for all identified issues.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Highlands at Wyomissing
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
39 reviews from families & visitors
Official Website
Visit thehighlands.org
Medicare data downloads
Original nursing home datasets
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