Silvermark Assisted Living Plano
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
Silvermark is an excellent choice if you value a family-run environment where owners are personally involved in resident care. However, while most families are thrilled, you should specifically inspect the condition of the furniture and room updates during your tour to ensure the facility meets your standards for cleanliness and maintenance.
Google Reviews
Google Reviews
45 reviews on GoogleSilvermark is highly regarded by families for its compassionate, hands-on care and the visible involvement of its owners in daily operations. While most reviewers praise the warm, family-like atmosphere and attentive staff, one reviewer raised serious concerns regarding facility maintenance and another reported a severe instance of medical negligence and infection. Families should prioritize visiting in person to verify the current condition of the furniture and the level of resident engagement.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Hands-on involvement from owners
- Clean and well-maintained environment
- Engaging activities and social atmosphere
- Strong communication with family members
Concerns
- Facility maintenance and outdated furniture
- Allegations of medical negligence and infection control
- Staff distraction or lack of engagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic responses to 5-star reviews, often referencing specific family members or staff members mentioned. For negative reviews, they maintain a professional tone, attempting to address concerns while citing privacy limitations.
Questions for Your Tour
- 1It is wonderful to see how involved the owners are with the community; how often do they personally interact with the residents and staff?
- 2We love the social atmosphere described by others; could you walk us through some of the specific group activities or outings planned for this week?
- 3With the memory care certification, what specific protocols are in place to ensure residents stay engaged and supervised throughout the day?
- 4How does the care team manage communication with families to ensure we are always updated on our loved one's well-being?
- 5Can you tell us about your current protocols for infection control and how you maintain the cleanliness of the common areas?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“The most important note to mention is this is a privately owned facility. Nik, the owner and his wife are onsite all the time, nearly every time I've been there. They care about the residen”
“The care providers and management team look after more and more than just her physical well-being, but they spend time to know her. They look through her photo albums with her and learn her history.”
“The building is very old and it needs lots of updating. Furniture was soiled and obviously needed to be replaced, so it was covered with blue incontinent pads which was aesthetically displeasing.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Silvermark Assisted Living Plano has had several inspections regarding health and safety standards, including a 2022 finding related to infection control policies and 2021 findings regarding building maintenance and life safety equipment. All cited violations have documented correction dates, and there are currently no active enforcement actions on record.
Sep 14, 2022Routine
Health Code (1 violations)
The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.
Apr 13, 2021Routine
Life Safety Code (4 violations)
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
Ownership & Operations
Who Operates This Facility
Graceful Haven Assisted Living Ops LLC
for profit
SILVERCARE MANAGEMENT
RHONDA SIDES
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit silvermarkmemorycare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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