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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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Public Google reviewers rate Silvermark Assisted Living Plano highly. Reviewers highlight: compassionate and attentive care staff, hands-on involvement from owners. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Silvermark is highly regarded by families for its compassionate, hands-on care and the visible involvement of its owners in daily operations. While most reviewers praise the warm, family-like atmosphere and attentive staff, one reviewer raised serious concerns regarding facility maintenance and another reported a severe instance of medical negligence and infection. Families should prioritize visiting in person to verify the current condition of the furniture and the level of resident engagement.
Quality Themes
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Concerns
Rating Trends
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Distribution · 53 analyzed
The owner provides highly personalized, empathetic responses to 5-star reviews, often referencing specific family members or staff members mentioned. For negative reviews, they maintain a professional tone, attempting to address concerns while citing privacy limitations.
Personalized based on this facility's data
Key Review Excerpts
“The most important note to mention is this is a privately owned facility. Nik, the owner and his wife are onsite all the time, nearly every time I've been there. They care about the residen”
“The building is very old and it needs lots of updating. Furniture was soiled and obviously needed to be replaced, so it was covered with blue incontinent pads which was aesthetically displeasing.”
“My wife has been a resident at Silvermark for the last two years. The staff and management have been a huge blessing in both her life and mine.”
Source: Texas Health & Human Services Commission
Key Findings
Silvermark Assisted Living Plano has had several inspections regarding health and safety standards, including a 2022 finding related to infection control policies and 2021 findings regarding building maintenance and life safety equipment. All cited violations have documented correction dates, and there are currently no active enforcement actions on record.
Health Code (1 violations)
The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.
Life Safety Code (4 violations)
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building was kept in good repair.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
Graceful Haven Assisted Living Ops LLC
for profit
SILVERCARE MANAGEMENT
RHONDA SIDES
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Google Reviews
47 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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