Silvercrest Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehabilitation. However, because multiple families have reported serious issues with medication timing and basic hygiene, we strongly recommend that you or a family member visit frequently to monitor care and ensure that medical needs are being met promptly.
Google Reviews
Google Reviews
53 reviews on Google“Silvercrest Health and Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy department and the compassionate nature of the core nursing team. However, significant concerns exist regarding inconsistent medication management, hygiene standards, and occasional neglect in basic patient care, such as feeding and toileting assistance. While many visitors find the facility clean and welcoming, others report severe lapses in responsiveness and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive core nursing staff
- Professional and helpful administrative communication
Concerns
- Delayed or missed medication administration (mentioned by 3 reviewers)
- Poor responsiveness to call buttons and patient needs (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 3 reviewers)
- Inconsistent quality and preparation of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily schedule to ensure they remain active?
- 2With a staffing rating of 3 out of 5, what specific protocols do you have in place to ensure call buttons are answered promptly and resident needs are addressed in a timely manner?
- 3I understand medication management is a critical priority; could you walk me through your current process for ensuring medications are administered accurately and on time?
- 4How do you ensure that residents receive consistent support with daily hygiene and toileting, especially during peak hours or shift changes?
- 5We've heard great things about your facility's cleanliness; how do you maintain those high standards while ensuring residents feel comfortable and supported in their personal care?
- 6Regarding the dining experience, what steps are you taking to ensure that meal quality and variety meet the nutritional and personal preferences of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapy team at this facility are top notch. I chose to come to this facility after a months stay in ICU. I was unable to walk or stand at all. The therapy staff worked with me at my pace but also challenged me.”
“My mom has been placed here for rehab and they didn’t even try to get her walking again. My mom couldn’t feed herself and they told me they didn’t have the time to feed her. As I’m writing this I sit in the ER with my mom with a horrible UTI because she wasn’t kelp cleaned.”
“Then this afternoon I asked about her fentanyl patch and they said wasn’t applied at 18:00 night before which now 24 hours late and mom’s in pain! I spoke with her floor nurse if she could give her now but she said only at 20:00 which is now 24 hours past with mom crying in pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
1
measures
9
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Silvercrest has 9 deficiencies across 3 surveys with no complaints filed by families, and all issues have been corrected by the facility. The main recurring problem area is medication management, appearing in multiple surveys. Other deficiencies involved care planning, resident rights, infection control, and safety systems, but these appear to be isolated issues rather than ongoing patterns of concern.
Apr 24, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Feb 8, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 22, 2022Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Silvercrest Health and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 54 (Best)
Ownership & Management
Owners
Silvercrest Operating Holdings LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Zbl Panhandle 7 LLC
Owner (parent company) · Organization
Fischel, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit silvercrest-rehab.com
Medicare data downloads
Original nursing home datasets
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