Crestview Rehabilitation Center, LLC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
Crestview is frequently praised for its clean environment and effective short-term rehabilitation therapy. However, families should be vigilant regarding personal property and medical oversight; we recommend conducting frequent, unannounced visits and maintaining clear, documented communication with the nursing staff regarding any health concerns.
Google Reviews
Google Reviews
65 reviews on Google“Crestview Rehabilitation Center receives polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective short-term rehabilitation services. However, several reviewers have raised serious concerns regarding theft of personal belongings, inconsistent staffing levels, and alleged failures in medical oversight and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Effective short-term physical therapy
- Professional administrative support
Concerns
- Theft or loss of personal items (clothing, money, glasses, teeth) (mentioned by 3 reviewers)
- Understaffing leading to delayed care (mentioned by 3 reviewers)
- Lack of transparency and 'covering up' incidents (mentioned by 3 reviewers)
- Inadequate medical oversight or medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team actively responds to feedback online; how do you use that communication to improve the daily experience for residents?
- 2With the facility being quite large at 180 residents, what specific protocols do you have in place to ensure personal belongings like glasses or dental appliances are tracked and kept safe?
- 3How do you ensure consistent medical oversight and medication management, especially during shift changes or busier times of the day?
- 4Since staffing levels can fluctuate, what is your process for ensuring that residents receive timely assistance when they call for help?
- 5Could you walk me through the daily activity schedule and how you encourage residents to stay engaged and social within the community?
- 6Given your high CMS ratings, how do you maintain such strong standards for health and safety across a facility of this size?
Personalized based on this facility's data
Key Review Excerpts
“My husband DIED there 2 months ago, was there just for rehab, making progress until he developed a UTI that went uncared for and untreated for 4 days after me constantly telling them what was wrong”
“My Father was there for a year. The staff is friendly but cover up for wrong doing. When my father was in the first week. Over $200 worth of his clothes was stolen.”
“I broke my hip about four weeks ago. I stayed about a week at the Crestview Rehabilitation Center. My experience there was a positive one. Rey in physical therapy was very professional”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestview Rehabilitation Center shows a concerning pattern of recurring fire safety violations across multiple surveys, with sprinkler and smoke protection issues found in 2024 and again in 2025. The facility also had problems with treatment care planning that reappeared after two years. While all deficiencies were reportedly corrected, the repeated fire safety issues suggest ongoing maintenance challenges that families should discuss during visits.
Aug 21, 2025Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
May 2, 2024Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 2, 2023Routine3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Crestview Rehabilitation Center, LLC
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 9 of 43 (Best)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit crestviewrehabilitation.com
Medicare data downloads
Original nursing home datasets
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