Aviata at Shoal Creek
Strong Medicare quality ratings; families often praise effective physical therapy rehabilitation. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
While the physical therapy team is frequently praised for their effectiveness, the facility has a concerning pattern of reports regarding patient neglect and unresponsive staff. We strongly advise families to conduct unannounced visits and ask specifically about their protocol for call-light response times and medication verification before choosing this facility.
Google Reviews
Google Reviews
64 reviews on Google“Aviata at Shoal Creek receives highly polarized feedback, with many families reporting severe concerns regarding patient neglect, poor hygiene, and medication errors. While some reviewers praise the physical therapy department and specific staff members, these positive experiences are frequently overshadowed by reports of staff unresponsiveness, unsafe conditions, and inadequate communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy rehabilitation
- Select attentive and caring nursing staff
- Helpful admissions process
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing, trash) (mentioned by 5 reviewers)
- Unresponsive staff and ignored call lights (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor quality and unappetizing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 100% response rate to online feedback; how does that commitment to communication translate into keeping families updated on their loved one's daily well-being?
- 2Given that staffing levels are a priority, could you explain how you ensure call lights are monitored and answered promptly, especially during shift changes?
- 3We have read some concerns regarding room maintenance and hygiene; what is your specific daily protocol for ensuring linens are changed regularly and rooms remain clean?
- 4Regarding medication management, what safety checks and double-verification processes do you have in place to ensure residents receive the correct dosages on time?
- 5Since rehabilitation is a noted strength here, how do you integrate those therapy goals into the residents' daily activity schedules to keep them engaged?
- 6We understand dining is a central part of life here; what steps are you taking to improve the variety and quality of the meal service for residents?
Personalized based on this facility's data
Key Review Excerpts
“SC has the BEST in physical therapy rehabilitation. I'm a former athlete, their PT program had me back to 90% in 10 days.”
“My husband was given the other gentleman's medications for 3 days. Anytime he would ask what meds he was being given, the answer was always, 'What you are supposed to be taking'.”
“They dropped my grandfather on the floor twice, told him to 'piss in his diaper' Even though he's fully continent! Made him lay there in the soiled diaper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 18 deficiencies across three surveys with recurring problems in nutrition and dietary services, fire safety, and medication oversight. While earlier deficiencies appear corrected, the most recent survey from January 2025 shows uncorrected issues with laboratory services, food safety, and multiple fire safety violations including sprinkler systems and smoke doors, suggesting ongoing operational challenges that families should carefully consider.
Jan 7, 2026Routine5
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 29, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 19, 2023Routine10
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Aviata at Shoal Creek
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 52 (Best)
Ownership & Management
Owners
500 Hospital Dr Opco Parent LLC
Owner · Organization
500 Hospital Dr Opco Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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