Silverado Rolling Hills

This report details a complaint investigation conducted regarding allegations of staff hitting residents, staff restraining residents, and staff not meeting dietary needs. All three allegations were reviewed through staff and resident interviews, and record review. The investigation found insufficient evidence to substantiate any of the complaints.

The report details multiple complaint investigations conducted on 05/02/2025, covering allegations such as neglect, medication mismanagement, and unsafe environment. For every allegation reviewed (e.g., wet clothing, medication errors, untrained staff, etc.), the investigation concluded that there was not sufficient evidence to prove the alleged violations, resulting in all allegations being deemed 'unsubstantiated.'

The investigation was conducted following multiple allegations concerning neglect, dehydration, malnutrition, dietary non-compliance, and falls. The report details findings for five separate allegations. However, the final assessment for all allegations was 'Unsubstantiated,' and the evaluator explicitly stated that no deficiencies were observed or cited.

COMPLAINT INVESTIGATION REPORT

The facility underwent a Case Management visit on June 8, 2024. The report explicitly states that no deficiencies were cited during this inspection. The visit was conducted to follow up on a required annual review.

The facility underwent an unannounced annual visit on 05/31/24. The inspector observed the facility to be clean, well-maintained, and compliant across all inspected areas, including physical plant, bedrooms, bathrooms, common rooms, and the kitchen. No deficiencies were cited during this inspection.

COMPLAINT INVESTIGATION REPORT

The inspection was an unannounced required annual visit conducted on 09/27/2023. The primary finding is a significant COVID-19 outbreak, as the facility is not cleared of infection. Due to this outbreak, a subsequent case management visit is required.