Avir at Abilene
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (53%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in AVIR HEALTH GROUP chain · $35,895 in fines · Abuse citation
What this means for your family
This facility offers a beautiful, modern environment with excellent organized activities. However, families must prioritize direct supervision of hygiene care, as there are documented patterns of neglected incontinence care and unresponsiveness to call lights. We recommend asking specifically how they monitor skin integrity and how they ensure timely responses during shift changes.
Google Reviews
Google Reviews
125 reviews analyzed“AVIR AT ABILENE (formerly Brightpointe) receives praise for its beautiful, modern facility and a staff that many describe as friendly and compassionate. However, there are significant, recurring reports of neglect regarding hygiene, including unemptied commodes, soiled bedding, and failure to provide regular baths. Families should be particularly vigilant about staffing levels and the responsiveness of call lights, as multiple reviewers noted delays in care and inadequate monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-maintained facility
- Friendly and welcoming atmosphere
- Engaging resident activities and events
- Clean and pleasant environment
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 6 reviewers)
- Unresponsive call lights and slow staff response (mentioned by 5 reviewers)
- Staffing shortages and inadequate personnel (mentioned by 4 reviewers)
- Poor communication from administration/front desk (mentioned by 3 reviewers)
- Issues with cleanliness of floors and bathrooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, professional language that varies only slightly between reviews. While they acknowledge specific names and some details, the core structure of the responses remains repetitive and formulaic.
Questions for Your Tour
- 1The facility looks so beautiful and well-maintained; how do you ensure the cleanliness of the resident bathrooms and common areas is kept up daily?
- 2We've heard great things about the engaging activities here, so what does a typical weekly schedule look like for the residents?
- 3How do you manage call light response times to ensure residents receive help quickly when they need it?
- 4What specific protocols are in place to ensure consistent and dignified assistance with personal hygiene and incontinence care?
- 5In the event of a medical emergency after hours, what is the process for contacting doctors and notifying the family?
- 6Since we want to ensure great communication, how does the administration typically keep families updated on changes in a resident's care or health?
Personalized based on this facility's data
Key Review Excerpts
“The residents have access to organized activities, the meals served can be ordered early in the day if a resident prefers something something specific. The dining area is always welcome and the meals are colorful and generous. It’s like a mini resort.”
“They would change her brief and then put it in her bedside commode and then it would stay there. SHe would use her bedside and they would have her pee on top of it.”
“My mother, who has Alzheimer's, lives at Bright Pointe in a locked unit for dementia patients. I visit her every day and know that she gets good food and good care there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 24 complaint-triggered deficiencies out of 35 total, indicating families have repeatedly filed reports about care issues. The most recurring problems involve resident rights violations, protection from abuse and neglect, and dietary services. While most deficiencies have been corrected, the high volume of family complaints about fundamental care areas like safety and nutrition suggests ongoing quality concerns that families should carefully consider.
Jan 14, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 5, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2025Routine6
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Nov 6, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Apr 9, 2024Complaint8
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 29, 2025
$23,332
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
1201 CLARKS DRIVE OPCO LLC
JOHN O LANE
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 73 of 90 (Worst)
Ownership & Management
Owners
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit brightpointeatlytlelake.com
Medicare data downloads
Original nursing home datasets
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