Signature Healthcare of South Louisville
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 93 Google reviews
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What this means for your family
This facility's physical therapy department is highly regarded and often cited as a reason for successful recovery. However, there is a consistent pattern of complaints regarding slow response times to call lights and inconsistent hygiene care. We strongly recommend that families visit frequently to monitor care levels and ensure that communication channels with the nursing staff are established early on.
Google Reviews
Google Reviews
93 reviews on Google“Signature Healthcare of South Louisville receives highly polarized feedback, with many reviewers praising the physical therapy department and specific staff members for their compassion and professionalism. However, a recurring pattern of negative reviews highlights significant concerns regarding slow response times for call lights, neglect in basic hygiene, and difficulty reaching staff by phone. Families should be aware that while many report excellent rehab outcomes, others have expressed serious frustration with the consistency of daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff (in specific cases)
- Welcoming, family-oriented atmosphere
- Strong support for post-surgical recovery
Concerns
- Slow or non-existent response to call lights and requests for assistance (mentioned by 6 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 4 reviewers)
- Difficulty communicating with staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given your facility's strong reputation for post-surgical recovery, what specific steps do you take to ensure consistent hygiene and personal care for residents who are less mobile?
- 3When a resident uses their call light, what is your standard protocol for ensuring a timely response, and how do you track that to ensure no one is waiting too long?
- 4I see your therapy programs are highly regarded; could you walk me through how those services are integrated into the daily routine for long-term residents?
- 5Communication is so important to us—what is the best way for families to reach the nursing team directly if they have questions about their loved one's care?
- 6With your current focus on memory care, what specific activities or specialized support do you have in place to keep those residents engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy is top notch and not because of their equipment it’s the staff (Keisha)They are the best.”
“Due to the long delays before an attendant responded to a call, my mother would get out of bed to go to the bathroom, which added to her risk of falling.”
“I noticed that all the reviews are written by employees of the Signature HealthCare of South Louisville. I wonder why? My Aunt is a patient there 4 to 5 days a month for respite care... She usually is not changed on any type of regular basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with infection control appearing across three surveys, along with recurring problems in medication management and resident assessment. While all deficiencies show correction dates, the pattern of repeated infection control violations and a 2025 survey revealing medication error rates above 5% raise concerns about sustained compliance. One complaint-triggered inspection occurred regarding emergency planning, indicating families have filed reports about safety concerns.
Feb 26, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 23, 2025Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2024Complaint1
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Oct 11, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of South Louisville
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 24 of 70
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit shcofsouthlouisville.com
Medicare data downloads
Original nursing home datasets
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