Essex Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
While some families report positive experiences with specific staff members, the recent trend of reviews is deeply concerning. We strongly recommend looking elsewhere, but if you must consider this facility, demand a tour of the memory care unit and ask for a written policy on how they handle patient hygiene and emergency communication.
Google Reviews
Google Reviews
56 reviews on Google“Essex Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising individual staff members and cleanliness, while others report severe neglect and systemic failures. Critical concerns include delayed response times for basic needs, poor communication regarding medical status, and significant issues with the quality of care in the memory care unit. Families should be aware of reports regarding hygiene standards, staffing shortages, and inconsistent medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and supportive social services staff
- Clean and pleasant-smelling facility (noted in select reviews)
- Attentive care for some short-term rehab patients
- Friendly front-line nursing aides
Concerns
- Significant delays in responding to patient needs and call lights (mentioned by 4 reviewers)
- Poor communication regarding patient health status and passing (mentioned by 3 reviewers)
- Inadequate care and supervision in the memory care unit (mentioned by 3 reviewers)
- Poor hygiene standards and lack of basic supplies (mentioned by 3 reviewers)
- Inconsistent or negligent medical/medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your standard protocol and expected timeframe for responding to call lights and urgent resident requests?
- 2Could you walk me through your communication process for keeping families updated on changes in a resident's health status or medication adjustments?
- 3What specific training and supervision protocols are in place for the staff working in the memory care unit to ensure resident safety and engagement?
- 4I noticed some feedback regarding basic supplies and hygiene; what is your current system for ensuring that residents have consistent access to necessary personal care items and that rooms are maintained to a high standard?
- 5What does the daily activity schedule look like for long-term residents, and how do you encourage participation for those who may be more reserved?
- 6How is medication management overseen to ensure accuracy and consistency, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“Their social services director Jamie is fantastic she has helped my family through so much since we moved my mom into Essex she is a true bundle of joy!!”
“They would let the memory care people roam the halls naked and wonder into other residents rooms where they would take their stuff and try to get in bed with them.”
“My mom had two stints in the rehab facility, and everyone was wonderful: nurses, aids, therapists, front desk, finance director, etc. They took wonderful care of her, answered all of my questions, and always kept me informed of her care plans.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2025 survey revealing serious concerns about abuse and neglect prevention, including failures to properly report suspected incidents, protect residents' belongings, and ensure appropriate hiring practices. The facility also had deficiencies in resident care and safety measures. While all violations show correction dates, the recent nature and complaint-driven discovery of abuse prevention failures warrant careful consideration before visiting.
May 15, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
May 15, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 14, 2020Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Dec 13, 2018Routine1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Essex Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 18 of 44
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit essexnursing.com
Medicare data downloads
Original nursing home datasets
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