Parkwood Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 2.0)
- High RN turnover (60%)
Bottom 25% in KY · Critically understaffed (RN) · Worst in LYON HEALTHCARE chain · $10,209 in fines
What this means for your family
While the rehabilitation department receives praise for helping patients regain independence, the facility has significant, recurring issues with basic hygiene, medication management, and communication. Families should be extremely cautious and are advised to personally verify the facility's current status and staffing levels before considering admission.
Google Reviews
Google Reviews
41 reviews on Google“Parkwood Health & Rehabilitation faces severe criticism regarding basic patient care, hygiene, and communication. While some reviewers praise the rehabilitation therapy team, many families report alarming incidents of neglect, unresponsiveness, and administrative failures that have led to serious health outcomes for residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Some attentive and caring individual staff members
- Occasional periods of clean facility conditions
Concerns
- Poor communication and inability to reach staff by phone (mentioned by 5 reviewers)
- Neglect of basic hygiene and cleanliness (dirty rooms/bathrooms) (mentioned by 4 reviewers)
- Unresponsive staff and failure to answer call lights (mentioned by 3 reviewers)
- Medication management and supply shortages (mentioned by 3 reviewers)
- Administrative failures regarding patient records and billing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your rehabilitation therapy team; could you tell us more about how they work with residents to regain their independence?
- 2How does the facility ensure that rooms and common areas are cleaned and sanitized on a regular, daily schedule?
- 3What is the best way for our family to stay in touch with the nursing staff, and how do you ensure call lights are answered promptly?
- 4Could you walk us through your process for managing medications and ensuring that all necessary supplies are always in stock?
- 5What does a typical day look like for residents in terms of organized social activities and dining experiences?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation department has been nothing short of extradinaty. In just a few months of hard work and guidance from this amazing staff have given me my independence again.”
“I came in one morning to find the HELP call button on the floor and obviously out of reach. Mom was told she had to wait at least 24 hours for IV meds because the facility didn't have a machine to deliver the meds.”
“They didn't give me my home meds like my epilepsy meds and pain meds. I had surgery on my leg. They had big Roaches. They left me with a dirty diaper more than once after hitting the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about accident hazards, with this issue recurring four times across surveys from 2018 through 2024, suggesting persistent safety concerns. The facility shows a pattern of deficiencies in accident prevention, care planning, and infection control across multiple years. While most issues show correction dates, the repeated safety violations and complaint-triggered inspections indicate ongoing challenges in maintaining consistent quality standards.
Jan 8, 2026Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 24, 2019Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 3, 2024
$10,209
Ownership & Operations
Who Operates This Facility
Parkwood Health & Rehabilitation
for profit
Chain Affiliation
Lyon Healthcare
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 14 (Worst)
Ownership & Management
Owners
Btf Ky Holdings LLC
Owner (parent company) · Organization
Epky Trust
Owner (parent company) · Organization
Hiky Trust
Owner (parent company) · Organization
Jnl 2024 Fam Tr
Owner (parent company) · Organization
Joel a Schwartz 2017 Family Trust
Owner (parent company) · Organization
Lion Ky Holdings LLC
Owner (parent company) · Organization
Mjl 2024 Family Trust
Owner (parent company) · Organization
Siky Trust
Owner (parent company) · Organization
Ssky Trust
Owner (parent company) · Organization
Tziporah Schwartz 2017 Family Trust
Owner (parent company) · Organization
Botwinick, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit landmarkofiroquoispark.com
Medicare data downloads
Original nursing home datasets
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