Signature Healthcare of Greeneville
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While the facility's therapy department is frequently praised for helping patients regain independence, the recent increase in reports regarding neglect, hygiene, and poor communication is concerning. We strongly recommend that families conduct an unannounced visit and specifically ask about their current nurse-to-patient ratios and their protocol for notifying families of medical changes.
Google Reviews
Google Reviews
71 reviews on Google“Signature Healthcare of Greeneville receives polarized feedback, with many families praising the facility for its effective rehabilitation therapy and compassionate nursing staff. However, a recurring subset of reviews describes serious concerns regarding understaffing, poor hygiene, and unprofessional communication from administrative and nursing staff. Families considering this facility should weigh the strong therapy outcomes against reports of inconsistent basic care and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm, compassionate nursing and CNA staff
- Homelike, welcoming environment
- Strong focus on rehabilitation recovery
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Inadequate communication regarding patient status or medical needs (mentioned by 3 reviewers)
- Aggressive or inappropriate billing practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with feedback from families; how does the leadership team use resident and family input to improve daily operations?
- 2We have heard great things about the physical and occupational therapy programs here; could you walk us through how the rehab team works with residents to reach their recovery goals?
- 3What specific steps are being taken to ensure consistent staffing levels and timely care, especially during busy shifts or weekends?
- 4How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's medical status or daily needs?
- 5Could you tell us about your protocols for maintaining cleanliness in the resident rooms and common areas to ensure a hygienic environment?
- 6What does a typical day of social activities and engagement look like for the residents here to help them feel at home?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted there for rehab after an illness and hospital stay. When she arrived there, she was so weak that she couldn’t stand alone. Physical therapy had her taking steps within 2 weeks.”
“My Mamaw has been in there for short term rehab for a little over a week and she’s been left in a bed soaked, left in pain without any medication, etc. This is by far the WORST place to send your loved ones.”
“I had absolutely no idea she was even readmitted because Signature never called me to inform me. When i called to ask why, Jessica informed she did try to me. She did not try to call me and was extremely defensive when I let her know”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Most concerning, families filed complaints that led to three recent deficiencies in 2024 regarding abuse/neglect protection and financial safeguards, though these were reportedly corrected. The facility has recurring issues with care planning, safety hazards, and fire safety systems across multiple surveys from 2018-2022, but all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Mar 18, 2026Routine3
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 6, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 24, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Sep 5, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jun 6, 2024
$9,419
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Greeneville
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 70 (Best)
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit shcofgreeneville.com
Medicare data downloads
Original nursing home datasets
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